Bilingual Client Success Associate (Italian/French)

RateGain; Dublin; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

RateGain is seeking a Client Success Associate – Support (Italian / French speaking) in Dublin to grow and retain hotel partner relationships across Europe. You will manage the end-to-end client journey post-purchase—from product education and campaign setup to performance analysis and billing.

This role suits a proactive, entry-level professional who collaborates well, uses data to drive decisions, and adds value to the client experience.

Formación

• 0–2 years of experience in customer support, client services, or troubleshooting technical products/platforms.
• Excellent organisational, documentation, and multitasking skills.
• Strong written and verbal communication skills in English and either Italian or/and French.
• Ability to manage multiple workflows and adapt schedule to align with international time zones.
• Strategic, problem-solving mindset focused on identifying key solutions aligned with campaign and business objectives.
• Highly self-motivated and proactive, with the adaptability required to thrive in a fast-paced environment.
• Proven comfort collaborating with cross-functional and global teams.

Responsabilidades

• Drive product adoption and education, acting as a primary advocate for client success to maximise value and mitigate churn risk.
• Maintain high client engagement levels by proactively identifying low utilisation and delivering strategic solutions to improve platform stickiness.
• Serve as the central point of contact, ensuring a seamless client experience and consistently high levels of satisfaction.
• Deliver high-quality service aimed at achieving top-tier NPS and CSAT results.
• Manage daily support operations, including resolving queries regarding product suites, troubleshooting billing or account setup, and coordinating between teams to close tickets.
• Directly handle and resolve escalations, collaborating with internal teams to provide swift, effective solutions.
• Manage client expectations through consistent, transparent communication across phone, email, and web conferencing.
• Analyse and interpret performance data to provide actionable campaign recommendations and identify upsell opportunities that align with client goals.

Conocimientos

Customer support

Written & verbal communication

Multitasking

Herramientas

Gmail

Jira

Slack

Descripción del empleo

RateGain is seeking a Client Success Associate – Support (Italian / French speaking) in Dublin to grow and retain hotel partner relationships across Europe. You will manage the end-to-end client journey post-purchase—from product education and campaign setup to performance analysis and billing.

This role suits a proactive, entry-level professional who collaborates well, uses data to drive decisions, and adds value to the client experience.