Client Services & Support Specialist

Autodesk; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Autodesk is seeking a Client Services Specialist in Ireland to act as the frontline support and resolve customer issues with urgency and care. You will analyze, document, and resolve customer and partner problems while leveraging remote access and training resources.

The role requires familiarity with Windows and Microsoft Office, and is a 12-month fixed-term contract based in Dublin, with the potential for a dynamic support environment and customer success initiatives.

Qualifications

• Fluent in English, French and Italian.
• Proficient with Windows operating systems and Microsoft Office products.
• Willingness to work varying shifts and overtime as needed.

Responsibilities

• Ensure Autodesk customers have immediate access to all software products purchased and troubleshoot as needed.
• Communicate with customers/partners via phone, chat, and email.
• Maintain high level of customer/partner satisfaction and resolve support requests.

Skills

English

French

Italian

Windows OS

Microsoft Office

Customer service

Tools

Windows OS

Microsoft Office

Job description

Autodesk is seeking a Client Services Specialist in Ireland to act as the frontline support and resolve customer issues with urgency and care. You will analyze, document, and resolve customer and partner problems while leveraging remote access and training resources.

The role requires familiarity with Windows and Microsoft Office, and is a 12-month fixed-term contract based in Dublin, with the potential for a dynamic support environment and customer success initiatives.