Client Services Representative - French + Italian

Autodesk; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Autodesk is seeking a Client Services Specialist to act as frontline support, resolving customer and partner access issues and providing an exceptional service experience. The role emphasizes cross‑functional collaboration, remote and in‑person support, and ongoing knowledge sharing.

Based in Ireland, you will handle inquiries via phone, chat, and email, conduct training sessions, and contribute to a knowledge base while ensuring high customer satisfaction and achievement of KPIs.

Qualifications

• Proficient with Windows operating systems and Microsoft Office.
• Ability to learn internal applications and partner/customer platforms.
• Willing to work varying shifts and OT as necessary to meet business demands.
• Based in Ireland with regular Dublin office attendance.
• Fluent in English, French and Italian.

Responsibilities

• Provide frontline support to Autodesk customers and partners.
• Assist customers across phone, chat, and email to resolve access issues.
• Respond to presales, license fulfilment, and other support requests.
• Educate customers on Autodesk Account features and conduct remote sessions.
• Collaborate with cross‑functional teams to deliver efficient services.
• Lead partner enablement, onboarding, and training initiatives.
• Create knowledge base content for internal and external use.
• Support sales teams with order entries and eStore campaigns.
• Act as a liaison across departments and be a trusted advisor.
• Identify process improvements to reduce customer effort.
• Meet or exceed key performance indicators.

Skills

Windows proficiency

Microsoft Office

Learning internal applications

Fast-paced environment

Team player

Accountability

Attention to detail

Fluent English

Fluent French

Fluent Italian

Tools

Windows OS

Microsoft Office

Job description

As a Client Services Specialist, you will be a critical part of Autodesk's frontline support, ensuring our customers' requests are actioned with a sense of urgency, care, and understanding. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. This role requires comfort and proficiency with Windows computers and familiarity with Microsoft Office products.

This is a 12 month fixed term contract.

Responsibilities

• Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer's machine to determine root cause of access issues
• Communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and email (web and Outlook)
• Ensure high-level of customer /partner satisfaction
• Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other miscellaneous support requests
• Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners as needed, both instructive and via remote access
• Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
• Drive initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
• Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content, guiding via remote access, execute readiness call activities and delivering webinars externally/ internally
• Create and modify content in shared knowledge base for use by all internal Autodesk support resources and/or customers and partners
• Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
• Communicate and work closely with sales teams to address customer related issues and order questions. Work closely with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates
• Act as a liaison with various departments throughout the company
• Be a trusted advisor to internal/external parties
• Identify ideas for process improvements, system enhancements or automation that will reduce efforts for customers and internal co-workers
• Leverages Autodesk's Great Behaviors Guide for guidance on performance relating to the values and Ways We Work at Autodesk
• Meet or exceed operational KPIs

Minimum Qualifications

• On-time Training
• Live Support Adherence
• Willingness to work varying shifts and OT as necessary to meet demands of business and customers
• Proficient in technology. This includes having an existing familiarity with Windows operating systems and Microsoft Office products, having the ability to learn internal applications and platforms our partners/customers interact with to access our products and services
• Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal teams
• Strong team player; comfortable providing feedback to colleagues
• Demonstrate accountability and ownership of tasks and behaviour, as well as strong attention to details
• Fluent in English, French and Italian
• Please note that only candidates already based in Ireland will be considered
• Regular office attendance in Dublin is mandatory

Preferred Qualifications

• Other EMEA languages an advantage
• Strong verbal and written communication
• Ability to identify trends and propose solutions
• Service-oriented, willing to go the extra mile to provide a positive customer experience
• Technology-savvy, comfortable working with PCs and core programs, and able to quickly learn new platforms and tools in a Windows environment
• Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes
• Research and investigation skills - ability to effectively find and leverage information from different sources
• Adaptable, has the ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
• Pragmatic, comfortable asking questions and challenging the status quo
• Experience in a customer service environment

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For Ireland based roles, we expect a starting base salary between 31,500 EUR and 46,200 EUR. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Onboarding and Identity Verification.

This role may require in-person onboarding and/or in-person ID verification.