Client Services Manager - Maternity Cover

Samsic Facility Ireland; Clonee; On-site; EUR 55,000 - 75,000; Full time

Job summary

Samsic Facility Ireland is seeking an experienced Client Services Manager to join our DOC team on a fixed-term maternity cover contract in Dublin 15. The role focuses on day-to-day contract management, ensuring high service standards and strong client relationships.

You will work with Area Managers and the Key Account team, supporting delivery across multiple client sites and prioritising operational excellence in a fast-paced environment.

Qualifications

• Experience in an Area Manager or Client Services/Operations role in facilities/services.
• Strong leadership and client management experience.
• Excellent communication, organisation and problem solving skills.
• Customer-focused and quality-driven approach.
• Ability to manage multiple contracts and priorities.
• Full, clean driver’s licence and travel between client sites.
• Eligible to work full-time in Ireland.

Responsibilities

• Support Area Managers and operational teams with day-to-day service delivery.
• Build strong relationships with clients and respond to requirements and queries.
• Monitor service quality, KPIs, SLAs and contractual standards.
• Carry out site visits, inspections, audits and client reviews.
• Support recruitment, training, performance management and employee relations.
• Promote health & safety and compliance.
• Assist with workforce planning, scheduling, timekeeping and operational issues.
• Work with internal teams to improve service delivery and identify opportunities for account growth.

Skills

Team leadership

Client management

Communication

Organization

Problem-solving

Driver's licence

Job description

Reports to: DOC Operations Manager

Location: Dublin 15, travel required

Contract: Fixed-Purpose Maternity Cover - Approx. 9-12 months

Hours: Full-time, 40 hours per week

Role Overview

Samsic Facility is looking for an experienced Client Services Manager to join our DOC team on a maternity cover contract.

Working alongside our Area Managers and Key Account Management team, you will support the day-to-day management of client contracts, ensuring high service standards, strong client relationships and effective operational delivery.

This is a hands-on role suited to an experienced Area Manager, Client Services Manager or similar operational professional who enjoys working in a fast-paced environment and managing multiple priorities.

Key Responsibilities

• Support Area Managers and operational teams with day-to-day service delivery.
• Build strong relationships with clients and respond to their requirements and queries.
• Monitor service quality, KPIs, SLAs and contractual standards.
• Carry out site visits, inspections, audits and client reviews.
• Support recruitment, training, performance management and employee relations.
• Promote high standards of health & safety and compliance.
• Assist with workforce planning, scheduling, timekeeping and operational issues.
• Work with internal teams to improve service delivery and identify opportunities for account growth.

Qualifications & Experience

• Experience in an Area Manager, Client Services Manager or similar operational role, ideally within Facilities Management, Cleaning or a service environment.
• Strong team leadership and client management experience.
• Excellent communication, organisation and problem-solving skills.
• A customer-focused and quality-driven approach.
• Ability to manage multiple contracts and competing priorities.
• Full, clean driver's licence and flexibility to travel between client sites.
• Eligible to work full-time in Ireland.

Preferred Skills

• Experience with KPIs, SLAs, QBRs, workforce management systems, account growth or contract expansion.

Why Join Samsic Facility?

• Supportive and team-focused working environment
• Training and professional development opportunities
• Varied role working across a diverse client portfolio
• Opportunity to make a real impact on operational and client service delivery

Samsic Facility is an equal opportunities employer. We are committed to promoting equality, diversity and inclusion and to creating a workplace where everyone is treated with dignity and respect. All employment decisions are made fairly and in accordance with applicable employment equality legislation.