Client Services Manager - Facilities (9-12m Maternity Cover)

Samsic Facility Ireland; Clonee; On-site; EUR 55,000 - 75,000; Full time

Job summary

Samsic Facility Ireland is seeking an experienced Client Services Manager to join our DOC team on a fixed-term maternity cover contract in Dublin 15. The role focuses on day-to-day contract management, ensuring high service standards and strong client relationships.

You will work with Area Managers and the Key Account team, supporting delivery across multiple client sites and prioritising operational excellence in a fast-paced environment.

Qualifications

• Experience in an Area Manager or Client Services/Operations role in facilities/services.
• Strong leadership and client management experience.
• Excellent communication, organisation and problem solving skills.
• Customer-focused and quality-driven approach.
• Ability to manage multiple contracts and priorities.
• Full, clean driver’s licence and travel between client sites.
• Eligible to work full-time in Ireland.

Responsibilities

• Support Area Managers and operational teams with day-to-day service delivery.
• Build strong relationships with clients and respond to requirements and queries.
• Monitor service quality, KPIs, SLAs and contractual standards.
• Carry out site visits, inspections, audits and client reviews.
• Support recruitment, training, performance management and employee relations.
• Promote health & safety and compliance.
• Assist with workforce planning, scheduling, timekeeping and operational issues.
• Work with internal teams to improve service delivery and identify opportunities for account growth.

Skills

Team leadership

Client management

Communication

Organization

Problem-solving

Driver's licence

Job description

Samsic Facility Ireland is seeking an experienced Client Services Manager to join our DOC team on a fixed-term maternity cover contract in Dublin 15. The role focuses on day-to-day contract management, ensuring high service standards and strong client relationships.

You will work with Area Managers and the Key Account team, supporting delivery across multiple client sites and prioritising operational excellence in a fast-paced environment.