Client Services Manager – Hybrid, 9–12m Maternity Cover

Samsic-Group; Leinster; Hybrid; EUR 42,000 - 48,000; Full time

Job summary

Samsic Facility is seeking a Client Services Manager for a maternity cover contract. You will support day-to-day management of client contracts, ensuring high service standards and strong client relationships.

You’ll work with Area Managers and the Key Account Management team in a fast-paced environment with multiple priorities. This hands-on role requires leadership in client services, with a focus on service delivery, KPI monitoring, and compliance while flexible to travel between client

Qualifications

• Experience in an Area Manager, Client Services Manager or similar operational role, ideally within Facilities Management, Cleaning or a service environment.
• Strong team leadership and client management experience.
• Excellent communication, organisation and problem-solving skills.
• A customer-focused and quality-driven approach.
• Ability to manage multiple contracts and competing priorities.
• Full, clean driver's licence and flexibility to travel between client sites.
• Eligible to work full-time in Ireland.

Responsibilities

• Support Area Managers and operational teams with day-to-day service delivery.
• Build strong relationships with clients and respond to their requirements and queries.
• Monitor service quality, KPIs, SLAs and contractual standards.
• Carry out site visits, inspections, audits and client reviews.
• Support recruitment, training, performance management and employee relations.
• Promote high standards of health & safety and compliance.
• Assist with workforce planning, scheduling, timekeeping and operational issues.
• Work with internal teams to improve service delivery and identify opportunities for account growth.

Skills

Team leadership

Client management

Communication

Problem-solving

Customer-focused

Travel flexibility

Tools

KPIs

SLAs

QBRs

Workforce management systems

Job description

Samsic Facility is seeking a Client Services Manager for a maternity cover contract. You will support day-to-day management of client contracts, ensuring high service standards and strong client relationships.

You’ll work with Area Managers and the Key Account Management team in a fast-paced environment with multiple priorities. This hands-on role requires leadership in client services, with a focus on service delivery, KPI monitoring, and compliance while flexible to travel between client