Dublin Area Manager – Facilities & Client Services

Samsic-Group; Dublin; On-site; EUR 35,000 - 41,000; Full time

Benefits offered by this job

Company phone

Company vehicle

Company laptop

Job summary

Samsic Facility in Dublin is seeking an Area Manager to support the Client Services Manager in delivering a portfolio of high-profile contracts.

You will focus on client liaison, staff management, monitoring service standards, audits, and achieving KPIs and SLAs, with emphasis on contract retention and operational excellence.

The role requires a 39-hour week, flexible schedule, and evening site visits, with a company vehicle provided.

Qualifications

• Fluent English, both written and verbal.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills, with the ability to prioritise under pressure.
• Proven ability to multitask and work on own initiative.
• Professional appearance with a calm, confident and approachable manner.

Responsibilities

• Act as the first point of contact for assigned clients, taking full ownership of the contract portfolio.
• Build and maintain strong client relationships to support contract retention and growth.
• Provide effective and timely reporting to the Client Services Manager.
• Conduct regular site visits to ensure contracts operate in line with agreed specifications and budgets.
• Carry out regular site audits and implement corrective actions where required.
• Ensure all operational KPIs and Service Level Agreements are met or exceeded.
• Manage, train, and support on-site operational staff to maintain high service standards.
• Assist with site familiarisation and deliver initial and ongoing training for newly employed staff.
• Support site-specific recruitment in line with operational requirements.

Skills

Fluent English

Excellent communication

Organisational skills

Time management

Problem-solving

Diplomatic listening

Tools

SAP

Microsoft Office

Job description

Samsic Facility in Dublin is seeking an Area Manager to support the Client Services Manager in delivering a portfolio of high-profile contracts.

You will focus on client liaison, staff management, monitoring service standards, audits, and achieving KPIs and SLAs, with emphasis on contract retention and operational excellence.

The role requires a 39-hour week, flexible schedule, and evening site visits, with a company vehicle provided.