Strategic Client Services Lead - Maternity Cover (Cork)

Catalyx; Cork; On-site; EUR 65,000 - 90,000; Full time

Job summary

Catalyx is seeking a Client Services Lead to join our Cork team on a fixed-term basis to support maternity cover and drive value for pharmaceutical and life sciences clients.

The role focuses on deep client understanding, on-site team leadership, and cross-functional collaboration with Sales, Talent Acquisition and Finance to grow existing accounts and ensure high-quality service delivery.

Qualifications

• 5+ years relevant experience in Client Services, Account Management, Service Delivery, Business Development or Professional Services.
• Experience in pharmaceutical, life sciences or other regulated environments would be an advantage.
• Demonstrated experience of managing and developing client relationships, including working with senior client stakeholders.

Responsibilities

• Act as the Client Services Lead for an assigned portfolio of pharmaceutical and life sciences clients, taking ownership of the overall client relationship and quality of service delivery.
• Build and maintain strong relationships with key client stakeholders, developing a clear understanding of their business, operational priorities and evolving resource and service requirements.
• Act as People Manager for assigned onsite team members, providing regular support, coaching, performance management and development, while promoting strong employee engagement and retention.
• Monitor account performance against agreed SLAs, KPIs and service commitments, proactively identifying risks or issues and ensuring appropriate corrective actions are implemented.
• Conduct regular client service reviews, gathering feedback, assessing client satisfaction and identifying opportunities to continuously improve service delivery.
• Develop a strong understanding of each client account and proactively identify opportunities to expand existing services or introduce additional Catalyx capabilities.
• Own an agreed account growth/business development target, identifying and qualifying opportunities and partnering with the Sales team to develop and convert these opportunities.
• Work closely with Talent Acquisition and Resource Delivery to anticipate client resource requirements and support the effective recruitment, mobilisation and onboarding of new team members.
• Partner with Sales, Finance and Delivery/Operations to ensure effective account management, including forecasting, invoicing and resolution of commercial or operational issues.
• Maintain appropriate visibility of account performance, pipeline, risks and opportunities, providing regular updates to relevant internal stakeholders.
• Act as an escalation point for client and employee issues, ensuring concerns are addressed promptly and effectively.
• Support the development of long-term client partnerships, with a focus on client satisfaction, retention and sustainable account growth.

Skills

Client Services

Account Management

Service Delivery

Business Development

People Management

Sales Collaboration

Stakeholder Management

CRM software

Job description

Catalyx is seeking a Client Services Lead to join our Cork team on a fixed-term basis to support maternity cover and drive value for pharmaceutical and life sciences clients.

The role focuses on deep client understanding, on-site team leadership, and cross-functional collaboration with Sales, Talent Acquisition and Finance to grow existing accounts and ensure high-quality service delivery.