Client Service Analyst Trainee - Rotational Program

BNY; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

BNY is launching the 2027 Analyst Program – Client Service in Ireland to groom top graduates for client engagement, service delivery, onboarding, reporting, and process improvements. The 24‑month rotational program exposes new joiners to cross‑functional work across operations, technology, and client service, building essential communication and analytical skills.

Participants will gain hands‑on experience, structured mentorship, and a fast-paced, client-first culture designed to develop the

Qualifications

• Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred
• Graduating in Dec 2026 or May 2027
• Minimum cumulative GPA of 3.0 or better
• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills

Client-centric problem solving

Clear written and verbal communication

Attention to detail

Process improvement

Prioritization and escalation judgment

Job description

BNY is launching the 2027 Analyst Program – Client Service in Ireland to groom top graduates for client engagement, service delivery, onboarding, reporting, and process improvements. The 24‑month rotational program exposes new joiners to cross‑functional work across operations, technology, and client service, building essential communication and analytical skills.

Participants will gain hands‑on experience, structured mentorship, and a fast-paced, client-first culture designed to develop the