Client Enablement Lead: Automation & Onboarding

Launch Pad Technologies Ltd. t/a Fund Recs; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Fund Recs is seeking a Client Enablement Senior Analyst to join our Client Services team in Ireland. You will lead onboarding for new and existing clients, designing scalable, automation-first solutions to maximise adoption and value from the Fund Recs platform.

You will own complex onboardings, coach junior team members, and collaborate with Product and Sales to continuously improve our processes while delivering high-quality client outcomes and timely go-lives.

Qualifications

• 3+ years in financial services, fintech, or related field with fund operations exposure.
• NAV experience required for this role.
• Strong understanding of the reconciliation process.
• Fund Admin operational knowledge.
• Very organised with exceptional attention to detail.
• Flexible and adaptable with a solutions-focused mindset.
• Strong communication skills with clients and internal stakeholders.
• Proactive attitude and ability to own complex tasks and deliver outcomes.

Responsibilities

• Lead the onboarding of new and existing clients to the Fund Recs platform.
• Take ownership of complex onboardings and delivering high quality outcomes.
• Design and deliver scalable, automation-first solutions tailored to client needs.
• Ensure clients have everything required to perform their tasks within the Fund Recs platform and have the most automated solution possible.
• Creation of templates to normalise and ingest Client data.
• Creation of new recs end to end including, fund Setups, SFTP Mappings, Template mapping and Team / Client / User Setup.
• Design and build solutions that are reliable, efficient, and aligned to best practice standards, contributing to high-quality client outcomes and timely go-lives.
• Act as a subject matter expert within the team, supporting junior colleagues on solution design, troubleshooting, and best practice approaches.
• Help prepare and deliver client training sessions (online and on-site).
• Contribute to documentation and internal knowledge sharing.
• Collaborate with product and sales teams to share insights and feedback.
• Identify and drive opportunities to improve onboarding processes, solution standardisation, and automation across the team.

Skills

Financial services

NAV experience

Reconciliation process

Fund Admin knowledge

Attention to detail

Communication skills

Proactive attitude

Problem solving

Job description

Fund Recs is seeking a Client Enablement Senior Analyst to join our Client Services team in Ireland. You will lead onboarding for new and existing clients, designing scalable, automation-first solutions to maximise adoption and value from the Fund Recs platform.

You will own complex onboardings, coach junior team members, and collaborate with Product and Sales to continuously improve our processes while delivering high-quality client outcomes and timely go-lives.