Workplace Solutions - EPM/Shareplan Team Manager

JPMorganChase; Cork; On-site; EUR 90,000 - 130,000; Full time

Job summary

J.P. Morgan is seeking a Manager to lead multiple operational teams in Ireland, Cork, and to deliver tasks aligned with business priorities, compliance obligations, and client expectations. The role emphasizes strategy, continuous improvement, and a collaborative, high-performing culture.

The position encompasses HR activities, training coordination, and cross-functional liaison to ensure smooth product delivery and service reliability.

Qualifications

• 8+ years of team management experience in an operational setting.
• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Experience supporting product enhancement workstreams, system development, or client onboarding is desirable.
• Strong understanding of controls, audit requirements and regulatory obligations.

Responsibilities

• Lead and support multiple operational teams to meet priorities and deliverables.
• Drive customer and employee satisfaction and ensure compliance with legal requirements.
• Identify training needs and coordinate development activities for team members.
• Manage HR activities including recruitment, onboarding, and performance reviews.
• Escalate and resolve operational issues involving IT, product, and CRM systems.
• Contribute to strategy, service delivery, and continuous improvement initiatives.

Skills

Leadership

Communication

Stakeholder management

Data analysis

Problem solving

Education

Bachelor's degree in Business or Finance

Job description

Job DescriptionThe Manager is responsible for leading multiple operational teams, ensuring high standards of customer and employee satisfaction, and delivering operational tasks in line with business priorities, legal requirements, compliance obligations, and client expectations. This role contributes to overall strategy, drives continuous improvement, supports product and systems development, and promotes a collaborative, high-performing team culture.

Job DescriptionThe Manager is responsible for leading multiple operational teams, ensuring high standards of customer and employee satisfaction, and delivering operational tasks in line with business priorities, legal requirements, compliance obligations, and client expectations. This role contributes to overall strategy, drives continuous improvement, supports product and systems development, and promotes a collaborative, high-performing team culture.

Key Responsibilities

Leadership and People Management

• Lead, manage, and support multiple operational teams effectively, ensuring team members understand priorities, responsibilities, and expected deliverables.
• Take responsibility and accountability for customer satisfaction, employee satisfaction, and the successful completion of operational tasks.
• Identify team training needs, coordinate appropriate training activities, and monitor progress to ensure continuous development.
• Develop, coach, and support Team Leads, including succession planning and individual career path development.
• Support general HR activities, including recruitment, onboarding, performance reviews, and employee engagement, while providing guidance to Team Leads where needed.
• Promote a positive, collaborative, and performance-focused team culture across the office and operational teams.

Strategy, Operations, and Service Delivery

• Contribute to the overall business strategy by developing operational goals and ensuring they are achieved.
• Drive strategic vision and initiatives that improve operational effectiveness, client service, and team performance.
• Identify and manage service delivery bottlenecks, including issues caused by software limitations, staffing constraints, or process inefficiencies.
• Ensure standard administration processes are followed and minimize workarounds wherever possible.
• Perform general office management duties as required to support effective day-to-day operations.
• Manage product delivery and EPM-related tasks, ensuring alignment with operational and client requirements.

Data, Metrics, and Financial Oversight

• Analyze operational data to produce monthly metrics by individual, product, and client.
• Monitor, maintain, and report key information relating to each client's revenue and profitability.
• Use data insights to identify trends, risks, opportunities, and areas for operational improvement.

Product, Systems, and Client Support

• Attend internal sales update calls and sales prioritization meetings to provide operational input and support business alignment.
• Assist with Business Requirement Development documents for product enhancement workstreams.
• Liaise with Sales and Implementation teams regarding the onboarding of new clients as required.
• Provide input on systems development, prioritization, and performance, and ensure user acceptance testing is completed.
• Act as an escalation point for operational issues involving IT, Product, CRMs, events, or recurring programs.
• Identify innovative client solutions and coordinate with Product to develop effective and efficient software enhancements.
• Review and sign off requirements for software enhancements, missing system functionalities, and improvements to existing functionality.
• Escalate development needs as appropriate while ensuring alignment with wider operational priorities.
• Promote Global Shares positively to both clients and candidates.

Controls, Compliance, and Governance

• Ensure adherence to all relevant legal, compliance, regulatory, and contractual requirements by every team member.
• Take responsibility and accountability for the completion of internal and external controls, audit deliverables, and regulatory requirements.
• Maintain appropriate oversight of operational risks, controls, and governance obligations.

Qualification and Experience

• 8 or more years of team management experience preferred.
• Third-level degree in Business, Finance, or equivalent experience preferred.
• Share plan experience preferred but not required.
• Proven natural leadership skills and experience managing teams in an operational environment.
• Excellent communication, listening, and stakeholder management skills.
• Strong numeric ability with a focus on data analysis, performance metrics, and operational reporting.
• Experience supporting product enhancement workstreams, system development, user acceptance testing, or client onboarding is desirable.
• Strong understanding of controls, audit requirements, regulatory obligations, and compliance-driven operating environments.

Core Competencies

• Leadership and people development
• Operational excellence and service delivery management
• Strategic thinking and execution
• Client focus and stakeholder collaboration
• Data analysis and performance reporting
• Problem solving and continuous improvement
• Compliance awareness and risk management
• Communication, coaching, and influencing skills

About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.