Client Service Manager - Senior Associate

JPMorgan Chase & Co.; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Manager - Senior Associate in Dublin to lead high-quality delivery across mutual fund products.

You will drive client issue resolution, communicate status updates, provide KPIs to senior management, and coordinate cross-functional partners to ensure exceptional service and client focus. The role emphasizes onboarding/offboarding, fund events, regulatory changes and escalation management while building strong client relationships and promoting

Qualifications

• Multiple years of experience in Fund Accounting operations.
• Strong written and verbal communication.
• Ability to operate in a fast-paced environment and manage client expectations.

Responsibilities

• Be a primary point of contact for JPM Client(s) within Fund Accounting.
• Build and maintain a stable relationship with the Client to support interactions and escalation.
• Represent Fund Accounting in client and internal interactions.
• Oversee client onboarding, off-boarding and fund events, plus issue management and daily BAU queries.
• Implement client and regulatory changes to operating model; serve as escalation point for issues and progress updates.
• Collaborate across the organization to drive process improvements and firm-wide initiatives.
• Maintain close partnership with internal stakeholders.

Skills

Fund accounting operations

Client relationship management

Analytical thinking

Change management

Job description

Are you ready to take the next step in your Fund Accounting career with JPMorgan Chase? We’re looking for a dynamic professional who thrives in a fast-paced environment and is passionate about building strong client relationships.

As a Client Service Manager - Senior Associate in the Fund Accounting Team, you will play a lead role in ensuring high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job Responsibilities:

• Be a primary point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
• Build and maintain a stable relationship with the Client to support key interactions and seamless escalation.
• Represent Fund Accounting in all client & internal interactions
• Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
• Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
• Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
• Maintain close partnership with internal stakeholders

Required qualifications, capabilities, and skills:

• Multiple years of experience in Fund Accounting operations
• Technical-savvy, demonstrating skills within accounting principles and theories
• Strong organizational and time management skills
• Ability to demonstrate strategic thinking combined with strong analytical skills
• Ability to make balanced decisions and effectively represent our brand
• Ability to deliver amid continuous change in a high paced environment
• Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities and skills:

• Experience working across multiple business areas and functions to deliver results
• Excellent written and verbal communication and presentation skills
• Experience within Change Management