Client Care & Growth Coordinator

Connected Health; Portlaoise; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

€200 Sign On Bonus

20 days holiday + bank holidays

Training & development opportunities

Refer a friend €200

Job summary

Connected Health is seeking a proactive Care Co-ordinator to support the Client Care Manager in delivering high-quality services to Service Users. You will liaise with HSE, care managers and carers, grow service hours in your area, and ensure smooth rostering and timely reporting.

Monday–Friday roles with standard daytime hours. You will manage rosters, monitor calls, complete timesheets, and drive continuous improvement in service delivery while maintaining excellent customer service and

Qualifications

• Strong leadership and management experience in growing service delivery.
• Excellent IT skills and ability to use CRM systems effectively.
• High level of customer service with the ability to deescalate issues.

Responsibilities

• Grow hours by managing new packages from HSE and private sector.
• Upload carer rosters and client templates weekly.
• Maintain oversight of rotas and schedules.
• Monitor client care calls and address missed/late calls.
• Complete daily timesheets.
• Identify growth opportunities and liaise with recruitment.
• Collaborate with Client Care Manager.
• Provide professional service on calls to clients and carers.
• Build relationships with internal and external stakeholders.
• Prepare management information and reports on runs and staff capacity.

Skills

Leadership

IT proficiency

Customer service

Relationship management

Business development

Commercial acumen

Risk management

Energy and resilience

People management

Organizational skills

Communication

Negotiation

Problem solving

Geography knowledge

Tools

CRM software

Microsoft Office

Job description

Connected Health is seeking a proactive Care Co-ordinator to support the Client Care Manager in delivering high-quality services to Service Users. You will liaise with HSE, care managers and carers, grow service hours in your area, and ensure smooth rostering and timely reporting.

Monday–Friday roles with standard daytime hours. You will manage rosters, monitor calls, complete timesheets, and drive continuous improvement in service delivery while maintaining excellent customer service and