Care Operations & Rostering Coordinator (Meath)

Connected-Health; Portlaoise; On-site; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Refer a friend scheme €200 per referal

Job summary

Connected-Health is recruiting a Care Co-ordinator to work on-site in Portlaoise, Co. Laois, Ireland. You will support the Client Care Manager, grow service hours, manage rostering, and liaise with HSE, carers and service users to ensure high-quality care.

The role emphasizes leadership, IT systems usage, and exceptional customer service, with a focus on building external relationships and contributing to efficient, compliant service delivery in a dynamic environment.

Qualifications

• Effective leadership and management in growing business hours.
• Efficient use of IT systems.
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Knowledge of the geography of County Meath.

Responsibilities

• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
• Upload carer rosters and client templates– week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Analyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Client Care Manager in your area
• Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers
• Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance
• Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the business
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis
• Prepare weekly reports for management to outline efficiency and quality
• Prepare daily (referrals) , monthly, quarterly and annual reports
• Demonstrate efficiency and quality of runs and staff capacity
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel
• Prepare contingency plans, effective management of risk
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Answering incoming calls in a friendly, professional and knowledgeable manner
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business

Skills

Leadership

IT systems

Customer service

Relationship building

Commercial acumen

Energy

Resilience

Organizational skills

Communication

Negotiation

Problem solving

Job description

Connected-Health is recruiting a Care Co-ordinator to work on-site in Portlaoise, Co. Laois, Ireland. You will support the Client Care Manager, grow service hours, manage rostering, and liaise with HSE, carers and service users to ensure high-quality care.

The role emphasizes leadership, IT systems usage, and exceptional customer service, with a focus on building external relationships and contributing to efficient, compliant service delivery in a dynamic environment.