Care Co-Ordinator

Connected Health; Portlaoise; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

€200 Sign On Bonus

20 days holiday + bank holidays

Training & development opportunities

Refer a friend €200

Job summary

Connected Health is seeking a proactive Care Co-ordinator to support the Client Care Manager in delivering high-quality services to Service Users. You will liaise with HSE, care managers and carers, grow service hours in your area, and ensure smooth rostering and timely reporting.

Monday–Friday roles with standard daytime hours. You will manage rosters, monitor calls, complete timesheets, and drive continuous improvement in service delivery while maintaining excellent customer service and

Qualifications

• Strong leadership and management experience in growing service delivery.
• Excellent IT skills and ability to use CRM systems effectively.
• High level of customer service with the ability to deescalate issues.

Responsibilities

• Grow hours by managing new packages from HSE and private sector.
• Upload carer rosters and client templates weekly.
• Maintain oversight of rotas and schedules.
• Monitor client care calls and address missed/late calls.
• Complete daily timesheets.
• Identify growth opportunities and liaise with recruitment.
• Collaborate with Client Care Manager.
• Provide professional service on calls to clients and carers.
• Build relationships with internal and external stakeholders.
• Prepare management information and reports on runs and staff capacity.

Skills

Leadership

IT proficiency

Customer service

Relationship management

Business development

Commercial acumen

Risk management

Energy and resilience

People management

Organizational skills

Communication

Negotiation

Problem solving

Geography knowledge

Tools

CRM software

Microsoft Office

Job description

About the Role

It is the responsibility of the Coordinator to assist and work closely with the designated Client Care Manager to monitor and build on an area within the company.

The Coordinator will support the Client Care Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company's Quality Assurance Policy.

To assist the Client Care Manager in liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service. Liaise with Care Assistants on daily queries.

Working Hours: Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm

What we offer:

• Competitive annual salary
• €200 Sign On Bonus
• 20 days holiday plus bank holidays
• Opportunities for continual healthcare training & development
• A lucrative refer a friend scheme - €200 per referral*

The Care Co-ordinator is responsible for a variety of activities that can include:

• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
• Upload carer rosters and client templates - week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Complete Timesheets daily
• Analyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Client Care Manager in your area
• Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers
• Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance
• Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the business
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis
• Prepare weekly reports for management to outline efficiency and quality
• Prepare daily (referrals) , monthly, quarterly and annual reports
• Demonstrate efficiency and quality of runs and staff capacity
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel
• Prepare contingency plans, effective management of risk
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Answering incoming calls in a friendly, professional and knowledgeable manner
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

Ideal Candidate:

• Effective leadership and management in growing business hours
• Efficient use of IT systems
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Successful business development.
• A sense of commercial acumen and ambition.
• Effective risk management.
• Energy and resilience.
• People management skills
• Strong organizational, communication and negotiation skills
• Have an open approach to problem solving
• Knowledge of the geography of County Meath