Claims Handler

Sedgwick Claims Management Services Ltd; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Pension Scheme

Holiday allowance

Health & Support

Life Cover

PHI

Bike to Work Scheme

Job summary

Sedgwick Ireland is seeking a Claims Handler in Dublin to join a dedicated claims team. You’ll manage a portfolio from first notification through settlement, delivering an outstanding customer experience with empathy and professionalism.

You will assess information, advise on policy cover, communicate with customers and insurer representatives, and ensure claims progress to a timely resolution while meeting SLAs and quality standards. Training and development are encouraged.

Qualifications

• APA qualification – APA qualified with a commitment to ongoing professional development.
• Claims knowledge – Strong understanding of claims handling and insurance processes.
• Communication skills – Excellent written and verbal communication abilities.
• Organisation – Strong planning, prioritisation and time management skills.
• Decision-making – Confident in making sound, informed decisions.
• Problem solving – Able to identify issues and implement effective solutions.
• Continuous improvement – Focused on improving processes and efficiencies.
• Regulatory awareness – Knowledge of CPC and Central Bank of Ireland requirements.

Responsibilities

• Deliver an exceptional claims service from first notification through settlement.
• Provide a high-quality customer experience with empathy and professionalism.
• Communicate with customers, insurer representatives and stakeholders.
• Ensure claims progress to timely resolution while meeting service levels and quality standards.
• Support the Team Leader and contribute to continuous improvement initiatives.

Skills

APA qualification

Claims knowledge

Communication skills

Organisation

Decision making

Problem solving

Continuous improvement

Regulatory awareness

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Claims HandlerJob Location: DublinJob Type: Permanent RoleRemuneration: Competitive salary taking into account skills, experience and qualificationsWe have a fantastic opportunity for a Claims Handler in Dublin.Are you looking for an opportunity to build a rewarding career in claims handling while making a real difference to customers when they need support most? As a Claims Handler, you will play a key role in delivering an exceptional claims service on behalf of leading insurers, managing claims from first notification through to settlement. You will be responsible for providing a high-quality customer experience, ensuring every claim is handled efficiently, accurately and professionally while meeting service level agreements and quality standards.Working within a collaborative and supportive team, you will take ownership of a portfolio of claims, using your knowledge and judgement to assess information, provide guidance on policy cover and progress claims to a fair and timely resolution. You will communicate directly with customers, insurer representatives and other stakeholders, ensuring all interactions are handled with empathy, professionalism and a focus on achieving positive outcomes.This role offers the opportunity to develop strong technical and customer service skills while contributing to continuous improvement initiatives that enhance operational performance. You will be encouraged to maintain your professional development, work towards recognised insurance qualifications and support the achievement of team goals. In addition, you will provide assistance to the Team Leader when required, making this an excellent opportunity for someone who enjoys taking ownership, building expertise and contributing to a high-performing team environment.The skills you will have when you apply:· APA Qualification – APA qualified with a commitment to ongoing professional development.· Claims Knowledge – Strong understanding of claims handling and insurance processes.· Communication Skills – Excellent written and verbal communication abilities.· Organisation – Strong planning, prioritisation and time management skills.· Decision-Making – Confident in making sound, informed decisions.· Problem Solving – Able to identify issues and implement effective solutions.· Continuous Improvement – Focused on improving processes and efficiencies.· Regulatory Awareness – Knowledge of CPC and Central Bank of Ireland requirements.What we’ll give you for this role:Remuneration & MoreCompetitive salary taking into account skills, experience and qualifications.Pension Scheme.Holiday allowance.Tax Saver Travel Scheme.Opportunities for training and development.Health & SupportEmployee Assistance Programme.Life Cover.Permanent Health Insurance (PHI).Bike to Work Scheme.Other BenefitsDiscounted onsite Gym Membership (Dublin 4).Discounted onsite Montessori (Dublin 4).Professional and personal development opportunities.Support for professional memberships and examinations where applicable.This isn't just a position, it's a pivotal role in shaping our industryAt Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.Next steps for you:Think we'd be a great match? Apply now – we want to hear from you.If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF3 CF4 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.#LI-REMOTE