Insurance Healthcare Trainer

Sedgwick; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Pension Scheme

Holiday allowance

Tax Saver Travel Scheme

Training & development

Employee Assistance Programme

Life Cover

PHI

Bike to Work

Gym Membership (Dublin 4)

Montessori discounts (Dublin 4)

Professional development opportunities

Membership support

Job summary

Sedgwick in Dublin is seeking a Health Insurance Trainer to design and deliver training across products, systems and customer service. The role focuses on developing a high-performing, customer-centric team and ensuring training materials meet quality standards.

The position involves close collaboration with Operations Management, delivering programmes for new and existing colleagues, and supporting continuous improvement in service delivery and business objectives.

Qualifications

• APA qualification with commitment to ongoing professional development.
• Experience delivering training, coaching or mentoring programmes within customer service, sales, claims or similar environments.
• Ability to effectively demonstrate concepts, engage learners and support colleagues in developing new skills and knowledge.
• Excellent verbal and written communication skills with the ability to adapt messages to different audiences.
• Experience in healthcare knowledge is highly desirable.
• Strong organisational skills with attention to detail and maintaining training records.
• Proficient in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Design and deliver engaging training programmes for products, systems, processes and customer service skills.
• Deliver training to new and existing colleagues, maintain training documents and monitor development.
• Create and maintain interactive training materials and ensure quality/ISO standards compliance.
• Own training administration, compliance documentation and supervision processes.

Skills

APA Qualification

Training & Coaching Expertise

Facilitation Skills

Communication Skills

Healthcare Knowledge

Administrative Excellence

Microsoft Office Proficiency

Insurance Industry Knowledge

Tools

Microsoft Office

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Insurance Healthcare Trainer

Job Location: Dublin
Job Type: Permanent Role
Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Health Insurance Trainer in Dublin.

Are you passionate about developing people and helping teams perform at their best? We are looking for a dedicated Training and Quality Specialist to drive learning, development and operational excellence across a dynamic, high-performing customer-focused team. This role offers the opportunity to make a real impact by equipping colleagues with the skills, knowledge and confidence they need to deliver exceptional customer experiences and achieve business objectives.

Demonstrate reliability, focus and commitment in driving the success of the account by providing training and development to a dynamic and high performing customer‑centric team. Deliver training to new and existing colleagues, maintain training documents, monitor agent development, and advise on service techniques. Main point of contact for training matters with operations management.

Working closely with Operations Management, you will design and deliver engaging training programmes for both new and existing colleagues, covering products, systems, processes and customer service skills. You will create and maintain interactive training materials, ensure compliance with quality and ISO standards, and monitor colleague development through coaching, assessments and ongoing support.

As the key point of contact for all training‑related matters, you will identify development opportunities through quality evaluations, root cause analysis and performance insights. You will deliver training on new systems, products and process updates, while supporting continuous improvement initiatives that enhance operational performance and customer outcomes. In addition, you will take ownership of training administration, compliance documentation and supervision processes, helping to maintain high standards across the team.

This is an exciting opportunity for an enthusiastic and motivated professional who enjoys developing others, fostering a culture of continuous learning and working collaboratively to support the success of both colleagues and the wider business.

The skills you will have when you apply:

• APA Qualification – APA qualified with a commitment to ongoing professional development.
• Training & Coaching Expertise – Previous experience delivering training, coaching or mentoring programmes within customer service, sales, claims or similar environments.
• Facilitation Skills – Ability to effectively demonstrate concepts, engage learners and support colleagues in developing new skills and knowledge.
• Communication Skills – Excellent verbal and written communication skills with the ability to adapt messages to different audiences.
• Healthcare Knowledge – Experience within the healthcare sector is highly desirable and would be a distinct advantage.
• Administrative Excellence – Strong organisational skills with excellent attention to detail and the ability to maintain accurate training records and documentation.
• Microsoft Office Proficiency – Competent in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Insurance Industry Knowledge – Understanding of the insurance sector is highly desirable, particularly within customer service or claims environments.

The skills you will have when you apply:

Remuneration & More

• Competitive salary taking into account skills, experience and qualifications.
• Pension Scheme.
• Holiday allowance.
• Tax Saver Travel Scheme.
• Opportunities for training and development.

Health & Support

• Employee Assistance Programme.
• Life Cover.
• Permanent Health Insurance (PHI).
• Bike to Work Scheme.

Other Benefits

• Discounted onsite Gym Membership (Dublin 4).
• Discounted onsite Montessori (Dublin 4).
• Professional and personal development opportunities.
• Support for professional memberships and examinations where applicable.

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.