Cisco Network Unified Comms specialist

Cpl; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

CPL is seeking a Cisco Network specialist for a contract role based in Dublin City. The position is hybrid on-site.

You will configure and troubleshoot Cisco routing and switching across a multi-site enterprise, manage CUCM/UCCX, Firepower, video endpoints and related IP services, and support SLA-driven incidents. Travel to regional sites may be required.

Qualifications

• 5+ years of Cisco routing, switching and voice experience
• Experience supporting multi-site estates and onsite customer support
• Experience with CUCM, voicemail and contact centre platforms
• Experience working to formal SLAs with defined response/restoration intervals
• Familiarity with vendor support (Cisco TAC) and RMA processes

Responsibilities

• Provide onsite network support across head office, regional offices and data centres
• Configure and troubleshoot Cisco routing/switching/UC environments
• Maintain SLAs with defined response and restoration intervals
• Coordinate escalations with Cisco TAC
• Maintain accurate equipment inventories and contract records
• Travel to regional sites as required

Skills

Cisco routing & switching

CUCM & voicemail management

UCCX administration

Cisco Firepower troubleshooting

Video endpoints setup

LAN/WAN fundamentals

ITSM Remedy usage

Onsite independent work

Public sector/customer-facing

Education

Cisco CCNP Enterprise

Cisco CCNA

ITIL Foundation

Tools

Remedy ITSM

Cisco TAC escalation

Asset/inventory tools

Job description

Cisco Network specialist required for contract role, Dublin City location. Hybrid on site

Key skillset to include;

• Strong working knowledge of Cisco routing and switching in a multi-site enterprise environment
• Cisco ISR routers - configuration, troubleshooting and support of inter-site routing
• Cisco Catalyst switching - VLANs, trunking, port security, access and distribution layer support
• Cisco Unified Communications Manager (CUCM) and voicemail - moves, adds, changes and desk phone support
• Cisco Unified Contact Centre Express (UCCX) - agent support and routine administration
• Cisco Firepower NGFW - rule changes and first-line troubleshooting under senior engineering guidance
• Cisco video conferencing endpoints - setup, support and fault resolution
• Sound grasp of LAN/WAN fundamentals, IP addressing, DHCP, DNS and QoS
• Structured fault diagnosis across routing, switching, voice and video
• Familiarity with Cisco TAC case handling, RMA processes and equipment serial/contract registration
• Experience using an ITSM ticketing platform (e.g. Remedy) to log, track and update calls
• Ability to work to defined response and restoration targets by incident priority
• Accurate documentation, configuration records and asset register maintenance
• Clear written and verbal communication with customer ICT staff and end users
• Ability to work independently onsite without day-to-day supervision
• Customer-facing professionalism appropriate to a government or public sector environment

Experience

• Typically 5+ years supporting Cisco routing, switching and voice estates, including advanced troubleshooting and configuration
• Demonstrable onsite customer support experience, ideally in public sector or regulated environments
• Experience supporting multi-site estates spanning head office, regional offices and data centre locations
• Exposure to Cisco UC environments including CUCM, voicemail and contact centre platforms
• Experience working to formal SLAs with defined response, restoration and update intervals
• Experience escalating to vendor support (Cisco TAC) and managing hardware replacement through RMA
• Experience maintaining accurate equipment inventories and support contract records
• Comfortable acting as the consistent, named onsite presence for a single customer over a long engagement
• Willingness to travel to regional sites as required
• Eligible to undergo Garda vetting or security clearance where the customer requires it

Certification

• Cisco CCNP Enterprise - essential
• Cisco CCNA - expected as the underlying associate-level certification or equivalent knowledge
• Cisco Collaboration or Voice specialisation - advantageous
• ITIL Foundation - advantageous
• Full clean driving licence - advantageous given multi-site coverage