Cisco Network Engineer

Realtime Recruitment; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

Realtime Recruitment is seeking an experienced Cisco Network Engineer to provide day-to-day operational support across DCC/DETE Cisco network environments. You will work with ICT teams, assist with incident resolution, and contribute to network projects.

Ideal candidates have strong Cisco networking knowledge, hands-on troubleshooting, and experience in enterprise networks with ITIL/service management and SLAs. Collaboration with technical stakeholders is essential.

Qualifications

• Strong Cisco networking knowledge and practical troubleshooting experience.
• Experience supporting enterprise network environments.
• Understanding of network technologies, protocols, routing, switching, and network security.
• Proven experience in incident resolution and technical escalation management.
• Experience working within ITIL/service management processes and agreed SLAs.
• Strong analytical and problem-solving skills.
• Excellent communication skills with technical and non-technical stakeholders.
• Methodical approach to technical documentation and record keeping.
• Ability to manage competing priorities and work under pressure.
• Proactive approach to identifying and resolving technical issues.

Responsibilities

• Provide day-to-day operational support across the Cisco network environments.
• Monitor, troubleshoot, and resolve network incidents in line with service targets and SLAs.
• Act as a key technical contact for ICT teams on Cisco matters.
• Support delivery of network infrastructure projects, upgrades, changes and improvements.
• Diagnose and resolve complex network issues and escalate when required.
• Manage technical escalations to Cisco, ensuring documentation and resolution.
• Maintain accurate network documentation, configurations, procedures, and records.
• Collaborate with ICT teams and stakeholders to ensure service delivery.
• Follow change, incident, problem, and service management processes.
• Ensure activities meet operational procedures, targets, and security requirements.
• Contribute to ongoing improvement, resilience, and performance of the network.

Skills

Cisco networking

Network troubleshooting

Enterprise networks

Routing & switching

Network security

ITIL/Service management

Incident resolution

Technical escalation

Technical documentation

Stakeholder communication

Prioritization under pressure

Tools

Cisco equipment

Job description

We are seeking an experienced Cisco Network Engineer to provide day-to-day operational support across the DCC/DETE Cisco network environments. This is a key technical role, supporting the stability, performance, and continuous improvement of critical network infrastructure.

The successful candidate will work closely with DCC/DETE ICT teams, providing expert technical support, assisting with incident resolution, and contributing to network-related projects and initiatives.

Key Responsibilities

• Provide day-to-day operational support across the DCC/DETE Cisco network environments.
• Monitor, troubleshoot, and resolve network incidents in line with agreed service targets and SLAs.
• Act as a key technical point of contact for DCC/DETE ICT teams on Cisco networking matters.
• Support the delivery of network infrastructure projects, upgrades, changes, and improvements.
• Diagnose and resolve complex network issues, escalating to appropriate teams or vendors where required.
• Manage technical escalations to Cisco, ensuring issues are clearly documented and progressed through to resolution.
• Maintain accurate and up-to-date network documentation, configurations, procedures, and technical records.
• Work collaboratively with ICT teams and other technical stakeholders to ensure effective service delivery.
• Follow established change, incident, problem, and service management processes.
• Ensure all activities are delivered in accordance with agreed operational procedures, service targets, and security requirements.
• Contribute to the ongoing improvement, resilience, and performance of the network environment.

The successful candidate will have strong hands-on experience supporting Cisco network environments and a proven ability to troubleshoot and resolve network incidents within a structured IT service environment.

You should have:

• Strong Cisco networking knowledge and practical troubleshooting experience.
• Experience supporting enterprise network environments.
• A good understanding of network technologies, protocols, routing, switching, and network security.
• Proven experience in incident resolution and technical escalation management.
• Experience working within ITIL/service management processes and agreed SLAs.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• A methodical approach to technical documentation and record keeping.
• The ability to manage competing priorities and work effectively under pressure.
• A proactive approach to identifying and resolving technical issues.