Caseworker, MHPSS Project

International Organization for Migration (10000000); Dublin; On-site; EUR 45,000 - 62,500; Full time

Job summary

IOM Ireland conducts social work and MHPSS services for international protection applicants hosted in transit accommodation in Ireland. The role supports project activities, including social work services, community engagement, and coordination with senior managers and other team members.

The incumbent will conduct MHPSS assessments, organize group sessions, and provide direct assistance to the most vulnerable individuals and families, ensuring access to protection services.

Qualifications

• Bachelor’s degree in Social Sciences or Social Work, with minimum 3 years of relevant work experience.
• Experience in social and protection activities is advantageous.
• Strong communication and writing abilities.

Responsibilities

• Provide support in implementing project activities related to social work matters and services to international protection applicants.
• Organize sensitization, information and problem-solving sessions for the community.
• Coordinate with team to include vulnerable cases in community-based activities.
• Prepare documentation and outreach messaging with Cultural Mediators.
• Perform other duties as assigned.

Skills

Migrant support

Interpersonal skills

Intercultural competence

Communication skills

Empathy and resilience

Report writing

MS Office knowledge

Education

Bachelor’s degree in Social Sciences or Social Work

Tools

MS Office

Job description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter‑Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).

Context

IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well‑being and to strengthen their overall resilience.

Under the overall supervision of the Chief of Mission in Ireland, the Head of the MHPSS Unit, the Counselling and Case Management Coordinator and the direct supervision of the Senior Case Management Associate, the incumbent will provide support in implementing project activities related to social work matters and services to international protection applicants hosted in transit accommodation centres in Ireland.

• Keep on mapping the provision of basic services and protection activities at the microlevel and disseminate information on how to reach those services–resources.
• Provide direct assistance to the most vulnerable individuals and families of the affected populations, such as women, children, elders, persons with disabilities, survivors of violence, and economically destitute and socially marginalized persons.
• Organize, together with the educator, sensitization, information and problem‑solving group sessions on identified social problems encountered by the community.
• Strengthen existing social networks and promote participatory initiatives aimed at activating protective, restorative and transformative psychosocial factors at the community level, such as mutual support, intrafamily and interfamily cooperation, public gatherings and dialogue.
• Map socially supportive structures and resources at the microlevel, mobilize them and envisage, in liaison with Senior Project Associates, ways to build their capacity further.
• Identify vulnerable cases, ensuring their access to available protection services, by supporting the Counsellor in conducting MHPSS assessments.
• Coordinate with the Senior Case Management Associate in collaboration with the Senior Counselling Associate and other members of the team the inclusion of vulnerable cases in community‑based activities along the full spectrum of the intervention pyramid.
• Provide technical guidance and supervision to community focal points and volunteers in the concerned communities, ensuring that the project’s activities are effectively communicated and carried on in participatory and inclusive ways.
• Facilitate MHPSS needs assessments, surveys and research in the concerned communities of the project to enhance access to community‑based psychosocial and protection services.
• Organize and coordinate activities of integration of MHPSS and livelihood support.
• Develop recreational activities. Establish volunteer working groups; coordinate and supervise tasks they undertake within the framework of the operation of the facility.
• Prepare documentation, leaflets, and outreach messaging, in collaboration with the Cultural Mediators.
• Perform such other duties, as may be assigned.

Education

• Bachelor’s degree in Social Sciences or Social Work, with minimum 3 years of relevant work experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous experience in social and protection activities in related areas of intervention is an advantage.
• Experience in communicating and working with a wide range of people, including people of culturally diverse backgrounds.
• Previous experience in a similar role preferred.
• Familiar with direct assistance to migrants and/or refugees preferred.
• Previous experience working with vulnerable migrants preferred.
• Experience in working in a multi‑cultural environment is an advantage.
• Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset.
• Strong organizational, facilitation, communication, writing and presentations skills.
• Computer literacy in standard software applications (MS Office, etc).
• Valid driver’s license with at least five years’ driving experience is an advantage.

Skills

• Ability to work with migrants and asylum seekers
• Interpersonal skills (i.e. empathy and emotional resilience)
• Intercultural competence and communication skills
• Culture‑specific knowledge
• Capacity to prevent and mitigate conflicts and bridge gaps due to language misunderstandings in an objective and impartial manner between the beneficiaries and the authorities
• Psychological understanding in interpersonal communication and sensitivity in addressing the asylum‑seekers’ claims
• Knowledge of the procedures related to the asylum application in Ireland
• Excellent written and verbal communication skills
• Ability to prepare clear and concise reports and work with statistics
• Good experience with Microsoft Office

Languages

• IOM’s official languages are English, French, and Spanish
• For this position, fluency in English is required (oral and written).
• Working knowledge of any UN languages an advantage

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day‑to‑day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service‑oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. As the right to live and work in Ireland is required, the contract issued may be shorter than the period mentioned in the advertisement, in order to align with expiry date of the work permit.
5. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
6. IOM has a zero‑tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
7. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
8. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.