Care Scheduling Coordinator - Growth, Balance & Bonus

Dovida Ireland; Limerick; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Milestone Bonus based on OfficeTargets

Laptops

Paid Annual Leave

Career Growth

Training and ongoing developmental支持

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to organise rotas and staffing for a nationwide care network. You will monitor and log client and caregiver concerns, and cultivate strong relationships with caregivers and clients.

You will manage the client service schedule using the in-house CRM system, People Planner, entering records accurately and supporting day-to-day office operations with a professional demeanor.

Qualifications

• Strong oral and written communication skills.
• Ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Discretion, integrity and fairness.
• Ability to establish good working relationships with office colleagues, clients and caregivers.
• Proficient in Word and Excel.
• Professional appearance and demeanour.
• Ability to perform duties in a professional office setting.

Responsibilities

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

Skills

Communication skills

Organizational skills

Discretion & integrity

Relationship building

Microsoft Word

Microsoft Excel

Professional appearance

Office environment

Tools

People Planner CRM

Job description

Dovida Ireland is seeking a Scheduling Coordinator to organise rotas and staffing for a nationwide care network. You will monitor and log client and caregiver concerns, and cultivate strong relationships with caregivers and clients.

You will manage the client service schedule using the in-house CRM system, People Planner, entering records accurately and supporting day-to-day office operations with a professional demeanor.