Care Advisor - French IGO

Joinimagine; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Pension

Paid annual leave

EAP

Job summary

Allianz Partners in Dublin is seeking a Customer Care Advisor to be the first point of contact for clients worldwide, including policyholders, brokers and medical providers. This full-time role is based on-site in Dublin for six months, then transitions to a hybrid working arrangement.

You will respond to queries about cover, claims and hospitalisation, maintain 24-hour response standards, and support complex medical coordination with sensitivity and accuracy.

Qualifications

• Experience in a customer-focused role.
• Ability to perform in a fast-paced environment with tight deadlines.
• Fluency in English and French.
• Valid EU work permit for full-time work in Dublin.

Responsibilities

• Respond to client queries regarding cover, claims, hospitalisation and complaints across channels.
• Maintain 24-hour turnaround for written communications and target call abandon rate.
• Manage daily workload and follow-up on cases.
• Develop product knowledge to advise on international health insurance products.
• Coordinate with in-house medical team for admissions, evacuations and other cases.

Skills

Customer-focused

Work under pressure

Rotating shifts

Fluent English & French

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about helping people and delivering exceptional service across cultures and languages? Join Allianz Partners as a Customer Care Advisor and become the first point of contact for clients around the world — including individual policyholders, brokers, and medical providers. Based full-time at our Dublin office, you will play a vital role in supporting customers through some of their most critical moments — from routine cover queries to complex medical coordination cases. This is a full-time, permanent role operating on a rotating shift pattern, with an initial six-month on-site period followed by a hybrid working arrangement.

What You'll Do

• Respond to client queries regarding cover, claims, hospitalisation, and complaints, delivering accurate and empathetic support across multiple communication channels
• Commit to the department's service standards, including a 24-hour turnaround for all written communications and a target call abandon rate of 2%
• Manage your daily assigned workload alongside ad hoc assignments, ensuring timely follow-up on individual cases
• Develop extensive product knowledge to provide accurate and timely information to clients across a wide range of international health insurance products
• Assist the in-house medical team in coordinating client hospital admissions, evacuations, repatriations, and other complex cases as required
• Deliver outstanding customer service that drives client satisfaction and retention
• Collaborate across departments to ensure seamless case management and a consistent client experience
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud-based tools, using insights responsibly in line with our standards of data governance, security, and ethical use

What You'll Bring

• Experience in a customer-focused role, ideally in an administrative or contact centre capacity
• Proven ability to perform in a fast-paced, pressurised environment with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word); experience with CRM or case management systems is a plus
• Solid data management skills, with the ability to handle large volumes of policy and customer data accurately
• Fluency in English and French (additional languages are a distinct advantage)
• Flexibility to work within rotating shift patterns
• Valid EU work permit with the ability to work full-time year-round
• Willingness to be based on-site at our Dublin office full-time for the first six months; hybrid working is available thereafter — candidates must therefore be based in or willing to relocate to Dublin
• Familiarity with AI-assisted tools and a curiosity for leveraging technology to improve customer outcomes

What We Offer

• Hybrid working model — full-time on-site for the first six months, transitioning to a hybrid arrangement thereafter
• Competitive salary and performance-based incentives
• Comprehensive health insurance coverage through Allianz Partners
• Company pension scheme
• Paid annual leave plus public holidays
• Employee wellness programme and access to an Employee Assistance Programme (EAP)
• Ongoing learning and development opportunities, including access to Allianz's global training resources
• A multicultural, inclusive working environment where over 50 languages are spoken across our teams
• Career development pathways within Allianz Partners and the wider Allianz Group

Who We Are

Allianz Partners is a world leader in assistance, travel insurance, and health coverage, operating in over 75 countries and serving millions of customers globally. Our Dublin hub is one of our key international operations centres, delivering 24/7 multilingual support to clients across the globe. As part of the Allianz Group — one of the world's largest insurance and financial services companies — we combine global scale with a deeply human approach to care. At Allianz Partners, we believe that caring for people is not just our business — it's our purpose. Let's care for tomorrow.