Claims Officer - German

Joinimagine; Dublin; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Dynamic environment

Learning & development

Performance bonus

Health insurance

Dental insurance

Transport subsidy

Childcare allowance

Hybrid working

Product discounts

Modern offices

Job summary

Allianz Partners in Dublin is seeking Claims Handlers to join a multicultural team. The role involves processing medical claims globally within an 48-hour SLA and delivering high-quality service with a focus on accurate adjudication and timely responses.

The successful candidate will need fluency in English and German, administrative experience, and strong MS Office skills, plus a valid EU work permit for full-time work in Ireland.

Qualifications

• Administrative experience.
• Experience working with tight deadlines.
• Proficient in Microsoft Office (Excel, Word).
• Valid EU work permit to work full time year round.
• Fluency in English and German.

Responsibilities

• Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim per Allianz Care policy benefits to achieve company loss ratio targets.
• Ensure accurate adjudication/investigation of each claim with timely follow-up to deliver a superior client experience and accurate reporting.
• Meet personal and team targets for productivity and quality.
• Foster inter-departmental relationships by responding to internal customer queries professionally and with a solution focus.
• Data Management: Strengthen data handling to protect customer information per data governance standards.
• Other ad hoc duties as required.
• Work with AI, ML, data, analytics and cloud-based tools, using insights responsibly within governance and security standards.

Skills

Administrative experience

Deadlines

Microsoft Office

EU work permit

English & German

Job description

Are you interested in working for one of the world`s leading insurance and financial services companies? We are looking for Claims Handlers to join our multicultural team based in Dublin 12. Allianz Partners in Ireland is part of the Allianz Group. Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights and health expertise to make access to care as simple and convenient as possible. We want to have a lasting, positive impact on the health and wellbeing of our customers and wider global communities today, while considering the needs of future generations. For more information, please visit: www.allianz-partners.com. .

The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours timeframe. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

What you do

Your key responsibilities:

• Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets
• Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
• Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
• Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provide
• Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
• Other Ad hoc duties as required
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Administrative experience
• Experience working with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Valid EU work permit with the ability to work full time year round
• Fluency in English and German

What we offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development ( e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

Allianz Partners is an Equal Opportunities Employer