Care Advisor - French

Allianz; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Transit subsidy

Childcare allowance

Hybrid work environment

Job summary

Allianz is seeking a Care Advisor to support customers in multiple languages as the first point of contact worldwide. You will anticipate needs, coordinate interdepartmental work, and deliver high-quality service while aiming for continuous improvement.

You will respond to queries about cover and claims, maintain 24-hour written communication turnaround, and handle multiple tasks while expanding product knowledge and supporting medical coordination when required.

Qualifications

• Experience in a customer-focused role.
• Call centre experience is beneficial.
• Ability to work in a pressurized environment with tight deadlines.

Responsibilities

• Responding to queries regarding cover, claims, hospitalisation, complaints.
• Maintain service standards with 24-hour turnaround for written communication.
• Multi-tasking of daily workload and ad hoc assignments.
• Develop extensive product knowledge to provide timely, accurate information.
• Assist in coordinating hospital admissions, evacuations and repatriations.

Skills

Customer service

Call centre experience

Work under pressure

Excel

Word

Shift flexibility

EU work permit

Bilingual English/French

Tools

Microsoft Office

Job description

What you do

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your key responsibilities:

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio
• Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office ( Excel, Word).
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round.
• Fluency in English and second language (French).

What we offer:

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.