Part-Time Customer Service Advisor

Radius Limited; Galway; On-site; EUR 17,000 - 19,000; Part time

Benefits offered by this job

Excellent training and coaching

Friendly and supportive team

Employee Fuel Card (after 6 months)

Monthly dress down days for charities

Job summary

Radius Limited in Galway is seeking a friendly and enthusiastic Customer Service Advisor to join our team. This office-based, part-time role (20 hours per week) offers a great work-life balance with mornings or afternoons free and a supportive environment, where full training is provided.

You’ll respond to customer enquiries, resolve queries, and promote our products and services while maintaining accurate records and collaborating with colleagues to achieve excellent outcomes.

Qualifications

• Strong communication skills and telephone manner.
• Customer-focused with drive to exceed expectations.
• Flexible and receptive to feedback and new ways of working.
• Basic proficiency with Microsoft Office (Excel).

Responsibilities

• Responding to customer enquiries via telephone and email
• Resolving customer queries efficiently and professionally
• Providing information about our products and services
• Understanding customer needs and identifying appropriate solutions
• Promoting self-service options and additional services where appropriate
• Maintaining accurate records and updating internal systems
• Working closely with colleagues to ensure the best customer outcomes

Skills

Strong communication

Customer-focused

Flexibility to feedback

Tools

Microsoft Office

Job description

• Department: Customer Service & Operations
• Compensation: EUR 16,640 - EUR 18,720 - yearly

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

Monday to Friday, 9:00am - 1:00pm | 20 Hours Per Week

Looking for a role that fits around your life?

Whether you're returning to work, balancing family commitments, or simply looking for a rewarding part-time position with consistent hours, this could be the perfect opportunity for you.

We’re looking for a friendly and enthusiastic Customer Service Advisor to join our team in Galway. This office-based role offers a great work-life balance, allowing you to build a rewarding career while still having your afternoons free.

You’ll be joining a supportive and welcoming team where your contribution is valued and where full training and ongoing support are provided.

What You’ll Be Doing

As a Customer Service Advisor, you’ll be the first point of contact for our customers, helping to deliver an excellent experience and building positive relationships.

Your responsibilities will include:

• Responding to customer enquiries via telephone and email
• Resolving customer queries efficiently and professionally
• Providing information about our products and services
• Understanding customer needs and identifying appropriate solutions
• Promoting self-service options and additional services where appropriate
• Maintaining accurate records and updating internal systems
• Working closely with colleagues to ensure the best customer outcomes

Qualifications

What do we expect of you?

• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers
• Display agility to be flexible and open to customer feedback and new ways of working
• Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Benefits include….

• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
• Friendly and supportive team working environment that encourages opportunities for self-development
• Employee Fuel Card (after 6 months)
• Monthly dress down days for charities chosen by our employees

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer
• Mental Health First Aiders
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.