Café Team Lead – Customer Experience & Training

Hollybank Trustees Ltd; Kilmacanogue; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Job summary

Avoca Kilmacanogue is seeking a Café Team Lead to support the wider management team and to lead staff in the department when a manager is absent.

This full-time role is 5 days over 7, with mid-week availability. You will uphold Avoca brand standards, deliver exceptional service, manage cash handling and training, and help drive new concepts while maintaining store visuals and food safety.

Qualifications

• 3-5 years’ experience in a high-end customer facing retail business
• Experienced barista
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Excellent customer service skills – the ability to go “above and beyond”
• Be a creative and innovative thinker
• Be a teamwork champion
• Flexibility – roster changes and cover may be required across store areas

Responsibilities

• Customer Service – Ensure a high level of customer service throughout the store and handle complaints appropriately.
• Cash Management – End of day cash and accurate lodgement reporting, safe counts and cash drops.
• Staff training and development – Ensure all employees are trained in tills, coffee training, merchandising, HACCP/Food safety, etc.
• Order processing – Adhere to order schedules with suppliers, create POs and maintain relationships.
• Act as a brand guardian to ensure consistency across Avoca’s offerings.
• Drive innovation, embrace change and support the team in new concepts.
• Ensure retail visual merchandising and displays align with Avoca brand standards.
• Full compliance with health & safety and food safety requirements throughout operations.

Skills

Customer service

Teamwork

Organizational skills

Creativity

Strategic thinking

Multitasking

Flexibility

Job description

Avoca Kilmacanogue is seeking a Café Team Lead to support the wider management team and to lead staff in the department when a manager is absent.

This full-time role is 5 days over 7, with mid-week availability. You will uphold Avoca brand standards, deliver exceptional service, manage cash handling and training, and help drive new concepts while maintaining store visuals and food safety.