Café Team Lead

Hollybank Trustees Ltd; Kilmacanogue; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Job summary

Avoca Kilmacanogue is seeking a Café Team Lead to support the wider management team and to lead staff in the department when a manager is absent.

This full-time role is 5 days over 7, with mid-week availability. You will uphold Avoca brand standards, deliver exceptional service, manage cash handling and training, and help drive new concepts while maintaining store visuals and food safety.

Qualifications

• 3-5 years’ experience in a high-end customer facing retail business
• Experienced barista
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Excellent customer service skills – the ability to go “above and beyond”
• Be a creative and innovative thinker
• Be a teamwork champion
• Flexibility – roster changes and cover may be required across store areas

Responsibilities

• Customer Service – Ensure a high level of customer service throughout the store and handle complaints appropriately.
• Cash Management – End of day cash and accurate lodgement reporting, safe counts and cash drops.
• Staff training and development – Ensure all employees are trained in tills, coffee training, merchandising, HACCP/Food safety, etc.
• Order processing – Adhere to order schedules with suppliers, create POs and maintain relationships.
• Act as a brand guardian to ensure consistency across Avoca’s offerings.
• Drive innovation, embrace change and support the team in new concepts.
• Ensure retail visual merchandising and displays align with Avoca brand standards.
• Full compliance with health & safety and food safety requirements throughout operations.

Skills

Customer service

Teamwork

Organizational skills

Creativity

Strategic thinking

Multitasking

Flexibility

Job description

Location: On site / Glencap Commons North, Kilmacanoge, Co. Wicklow, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Food and Beverage / Restaurant
Salary: Competitive salary

Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland’s most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.

We are looking for a Café Team Lead in our Avoca Kilmacanogue store.

This is a full time role, 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.

Job Specification

The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.

Roles and Responsibilities

• Customer Service – Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management – Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development – ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing – adhering to order schedules and processes, from both internal and external suppliers, creating PO’s and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures.
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
• Full compliance with health & safety and Food Safety requirements throughout our
• operations

Requirements

• 3 - 5 years’ experience in a high-end customer facing retail business
• Experienced barista
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Excellent customer service skills – the ability to go “above and beyond”
• Be a creative and innovative thinker
• Be a teamwork champion
• Flexibility – The nature of the business is dependent on customer service which requires
• certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
• may be in different areas of the store.

Why work with us?

We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Pension Scheme
• Professional Development
• Employee Assistance Programme
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme
• Health & Wellness Programmes

Avoca is an equal opportunities employer.