Cafe Team Lead: Elevate Service, Training & Innovation

Avoca Ireland; Leinster; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Job summary

Avoca Kilmacanogue is seeking a Cafe Team Lead to support management and lead team members across the department when a manager is absent. The role requires exceptional customer service, barista skills, and a proactive approach to daily store operations.

You will oversee cash handling, training, supplier orders, and brand standards while driving innovation and visual merchandising in a fast-paced, high-end retail environment. Immediate start available.

Qualifications

• 3–5 years' experience in a high-end customer facing retail business.
• Experienced barista.
• Highly organized with an ability to multi-task, priorities and meet deadlines.
• Must be strategic, commercial minded with a clear vision and a passion for retail.
• Excellent customer service skills - the ability to go 'above and beyond'.
• Be a creative and innovative thinker.
• Be a teamwork champion.
• Flexibility for roster changes and coverage across store areas.

Responsibilities

• Customer Service - Ensure a high level of customer service across the store and handle complaints appropriately.
• Cash Management - End of day cash processes and accurate lodgement reporting.
• Staff training and development - Train staff in tills, coffee, merchandising, HACCP/food safety.
• Order processing - Create POs and maintain supplier relationships per Avoca procedures.
• Act as a brand guardian to ensure consistency across our offering.
• Drive innovation and support the team in delivering new concepts.
• Ensure retail visual merchandising and displays align with Avoca standards.
• Full compliance with health & safety and food safety requirements throughout our operations.

Skills

Customer service

Barista

Organisation

Teamwork

Creativity

Strategic thinking

Tools

Meridian POS

Job description

Avoca Kilmacanogue is seeking a Cafe Team Lead to support management and lead team members across the department when a manager is absent. The role requires exceptional customer service, barista skills, and a proactive approach to daily store operations.

You will oversee cash handling, training, supplier orders, and brand standards while driving innovation and visual merchandising in a fast-paced, high-end retail environment. Immediate start available.