Business Support Officer

Gilligan Black Recruitment; Dublin; On-site; EUR 38,000 - 43,000; Full time

Job summary

Gilligan Black Recruitment is representing a well-known Facilities Company seeking a Business Support Executive in Dublin 12, fully on-site. The role supports the smooth day-to-day operations, client service standards, reporting, compliance, and HR administration to ensure efficient business performance. You will manage office operations, oversee facilities and systems, coordinate ISO audits, and work with senior teams to drive initiatives. Salary €38-43k depending on experience.

Qualifications

• Experience in business operations, office management or administration.
• Strong organisational and communication skills with stakeholder management.
• Experience with CRM systems, ideally Salesforce.
• Experience supporting ISO standards and compliance frameworks.

Responsibilities

• Manage office operations, administration processes, suppliers, facilities, and operational improvements.
• Support and oversee client service delivery, acting as an escalation point for service-related queries.
• Prepare management reports, monitor key business metrics, and provide operational insights.
• Maintain and administer Salesforce and other business systems, ensuring data accuracy and user compliance.
• Coordinate ISO standards, audits, compliance activities, and quality management processes.
• Provide HR administration support as needed.
• Collaborate with senior management and cross-functional teams to support business initiatives and operational objectives.

Skills

Office management

Administration

CRM systems

Stakeholder management

Tools

Salesforce

Job description

Business Support Executive | Dublin 12 (fully on-site)

Salary €38-43k depending on experience

Brand new role!

This well-known Facilities Company are continuing to grow and now need a Business Support Executive to support the smooth day-to-day running of the business. This pivotal role will oversee office operations, client service standards, reporting, compliance, and HR administration, ensuring efficient and effective business performance.

Key Responsibilities will include:

• Manage office operations, administration processes, suppliers, facilities, and operational improvements.
• Support and oversee client service delivery, acting as an escalation point for service-related queries.
• Prepare management reports, monitor key business metrics, and provide operational insights.
• Maintain and administer Salesforce and other business systems, ensuring data accuracy and user compliance.
• Coordinate ISO standards, audits, compliance activities, and quality management processes.
• Provide HR administration support as needed.
• Collaborate with senior management and cross-functional teams to support business initiatives and operational objectives.

Requirements

• Previous experience in business operations, office management, administration, or a similar role.
• Strong organisational, communication, and stakeholder management skills.
• Knowledge of CRM systems, ideally Salesforce.
• Experience supporting compliance frameworks and ISO standards.

This is an amazing opportunity to really put your own stamp on a new role, while working in a successful company with a great reputation!