Onsite Operations & Client Services Lead | Salesforce & ISO

Gilligan Black Recruitment; Dublin; On-site; EUR 38,000 - 43,000; Full time

Job summary

Gilligan Black Recruitment is representing a well-known Facilities Company seeking a Business Support Executive in Dublin 12, fully on-site. The role supports the smooth day-to-day operations, client service standards, reporting, compliance, and HR administration to ensure efficient business performance. You will manage office operations, oversee facilities and systems, coordinate ISO audits, and work with senior teams to drive initiatives. Salary €38-43k depending on experience.

Qualifications

• Experience in business operations, office management or administration.
• Strong organisational and communication skills with stakeholder management.
• Experience with CRM systems, ideally Salesforce.
• Experience supporting ISO standards and compliance frameworks.

Responsibilities

• Manage office operations, administration processes, suppliers, facilities, and operational improvements.
• Support and oversee client service delivery, acting as an escalation point for service-related queries.
• Prepare management reports, monitor key business metrics, and provide operational insights.
• Maintain and administer Salesforce and other business systems, ensuring data accuracy and user compliance.
• Coordinate ISO standards, audits, compliance activities, and quality management processes.
• Provide HR administration support as needed.
• Collaborate with senior management and cross-functional teams to support business initiatives and operational objectives.

Skills

Office management

Administration

CRM systems

Stakeholder management

Tools

Salesforce

Job description

Gilligan Black Recruitment is representing a well-known Facilities Company seeking a Business Support Executive in Dublin 12, fully on-site. The role supports the smooth day-to-day operations, client service standards, reporting, compliance, and HR administration to ensure efficient business performance. You will manage office operations, oversee facilities and systems, coordinate ISO audits, and work with senior teams to drive initiatives. Salary €38-43k depending on experience.