Business Manager

LVMH Group; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Parfums Christian Dior in Dublin is seeking a Business Manager to drive profitability at a major counter. You will lead the sales team, nurture store relationships, and coach the team toward superior client service.

The role centers on maximizing counter productivity and aligning with brand standards. Ideal candidates have 5+ years in prestige beauty sales and counter management, with strong communication and leadership skills.

Qualifications

• 5+ years of prestige beauty sales and counter management experience.
• Prior experience as Business Manager, Sales, and/or Training.
• Strong communication, strategic thinking, business acumen and inclusive leadership.

Responsibilities

• Manage retail sell through and execution of promotional programs at the counter via the sales team.
• Lead a team of Beauty Stylists, Selling Specialists, Ambassadors, and Estheticians.
• Develop productivity guidelines for events and manage performance to drive ROI.
• Identify training needs and facilitate product and sales training to improve selling techniques.
• Build client relationships via CRM tools and grow long-term customer profiles.
• Maintain counter image and merchandising standards across the retail space.
• Support retail buyers and planners with the ordering system.
• Conduct monthly productivity evaluations for staff and report results.

Skills

Prestige beauty sales

Counter management

Microsoft Office

Languages

Job description

POSITION: Business Manager
LOCATION: Brown Thomas, Dublin
HOURS: Full time, 37.5 hours

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail team, the Business Manager is responsible for the management of profitability at a specified retail location.

This role is crucial for managing the sales team, building retail relationships with store management, and the development/motivation of sales team, in support of the region’s retail profitability.

The holder of this position will work closely with various functional partners, including Beauty Stylists, MCD Ambassador (where applicable), Selling Specialists, etc.

Job responsibilities

RESPONSIBILITIES:

• Manage retail sell through and execution of promotional programs at the counter via the sales team. Responsible for both individual and counter productivity. Must meet expectations and KPIs established by the brand and by the retailer.
• Manage team of Beauty Stylists, Selling Specialists, Ambassadors (where applicable), and Estheticians (where applicable), including recruiting, hiring, coaching, scheduling, and payroll.
• Develop productivity guidelines for special events and sales and manage individual and team performance. Work with the Account Executive to ensure that each event at the counter will create a return on the investment.
• Partner with the Account Executive and corporate Education team to identify training needs for team members. Support with development and facilitation of product training and sales training to improve selling techniques, client registration programs, and superior client service. Empower team members to host and create special events and programs at the counter.
• Connect with clients and build long-term relationships with them through CRM tools. Work with team members at the counter to encourage and assist them in updating customer profiles to build long term-relationships as well.
• Encourage team members to network across the retailer and in the community to build partnerships to benefit the business.
• Provide direction and the necessary resources to retail team members on how to maintain Dior counter image (cleanliness, dress code, effective use of merchandising units, proper placement of product lines, etc.).
• Support retail buyers and planners regarding ordering system.
• Conduct productivity evaluations for all Beauty Stylists at the counter monthly (demonstration productivity, AUS, IPT).
• Monitor the performance of events and all sampling programs. Promotional recap forms to be completed and submitted to the Account Executive at the end of the promotion.
• Conduct all other job-related activities.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

Ideally, you would have 5+ years of prestige beauty sales and counter management experience, as well as prior experience as Business Manager, Sales, and/or Training.

Soft skills that align with our values:

• Communication & Interpersonal skills
• Strategic Thinking
• Business Acumen
• Purpose Driven Management

Hard Skills:

• Knowledge of multiple languages preferred
• Strong sales skills and ability to motivate a team
• Must be familiar with Microsoft Office Suite programs

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.