Business Manager

Parfums Christian Dior; Dublin; On-site; EUR 55,000 - 90,000; Full time

Job summary

Parfums Christian Dior in Dublin seeks a Business Manager for the Brown Thomas counter to drive profitability and lead the sales team.

You will manage counter productivity, recruit and coach staff, and collaborate with retail partners to deliver exceptional Dior experiences. The role requires strong leadership, luxury retail know-how, and a passion for delivering world-class service. Based in Dublin, full-time hours and a customer-centric vision guide daily operations.

Qualifications

• 5+ years of prestige beauty sales and counter management experience.
• Prior experience as Business Manager, Sales, and/or Training.
• Strong sales skills and ability to motivate a team.
• Knowledge of multiple languages preferred.

Responsibilities

• Manage retail sell through and execution of promotional programs at the counter via the sales team.
• Manage team of Beauty Stylists, Selling Specialists, Ambassadors, and Estheticians (when applicable), including recruiting, hiring, coaching, scheduling, and payroll.
• Develop productivity guidelines for events and sales and manage individual and team performance.
• Partner with Account Executive and education teams to identify training needs and facilitate product and sales training.
• Connect with clients and build long-term relationships through CRM tools and keep profiles updated.
• Encourage networking across retailer and community to benefit the business.
• Provide direction to maintain counter image (dress code, merchandising, product placement).
• Support retail buyers and planners regarding ordering system.
• Conduct productivity evaluations monthly (AUS, IPT) and monitor event performance.

Skills

Languages

Sales skills

Team motivation

MS Office

Tools

Microsoft Office

Job description

POSITION: Business Manager
LOCATION: Brown Thomas, Dublin
HOURS: Full time, 37.5 hours

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.
• Design your dreams with Dior.

Your Impact

Within the Retail team, the Business Manager is responsible for the management of profitability at a specified retail location.

This role is crucial for managing the sales team, building retail relationships with store management, and the development/motivation of sales team, in support of the region’s retail profitability.

The holder of this position will work closely with various functional partners, including Beauty Stylists, MCD Ambassador (where applicable), Selling Specialists, etc.

Responsibilities

• Manage retail sell through and execution of promotional programs at the counter via the sales team. Responsible for both individual and counter productivity. Must meet expectations and KPIs established by the brand and by the retailer.
• Manage team of Beauty Stylists, Selling Specialists, Ambassadors (where applicable), and Estheticians (where applicable), including recruiting, hiring, coaching, scheduling, and payroll.
• Develop productivity guidelines for special events and sales and manage individual and team performance. Work with the Account Executive to ensure that each event at the counter will create a return on the investment.
• Partner with the Account Executive and corporate Education team to identify training needs for team members. Support with development and facilitation of product training and sales training to improve selling techniques, client registration programs, and superior client service. Empower team members to host and create special events and programs at the counter.
• Connect with clients and build long-term relationships with them through CRM tools. Work with team members at the counter to encourage and assist them in updating customer profiles to build long term-relationships as well.
• Encourage team members to network across the retailer and in the community to build partnerships to benefit the business.
• Provide direction and the necessary resources to retail team members on how to maintain Dior counter image (cleanliness, dress code, effective use of merchandising units, proper placement of product lines, etc.).
• Support retail buyers and planners regarding ordering system.
• Conduct productivity evaluations for all Beauty Stylists at the counter monthly (demonstration productivity, AUS, IPT).
• Monitor the performance of events and all sampling programs. Promotional recap forms to be completed and submitted to the Account Executive at the end of the promotion.
• Conduct all other job-related activities.
• The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

Ideally, you would have 5+ years of prestige beauty sales and counter management experience, as well as prior experience as Business Manager, Sales, and/or Training.

Soft Skills That Align With Our Values

• Creative & Innovative
• Communication & Interpersonal skills
• Strategic Thinking
• Business Acumen
• Adaptability
• Purpose Driven Management

Hard Skills

• Knowledge of multiple languages preferred
• Strong sales skills and ability to motivate a team
• Must be familiar with Microsoft Office Suite programs

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application).