Tom Ford, Business Manager, Full Time, Permanent

Brown Thomas Arnotts; Dundrum; On-site; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration and benefits

Outstanding training and development

Job summary

Brown Thomas Arnotts in Ireland is seeking a dynamic Counter Manager to lead, coach and develop our Sales Associates to achieve sales, service and operational targets.

You will drive recruitment, retention and customer engagement through strategic in-store events, CRM, and a high-performing team, with a focus on delivering exceptional service and results.

Qualifications

• Proven leadership and coaching experience in a fast-paced retail environment.
• Ability to develop and execute agile business plans.
• Experience in strategic planning and execution.
• Experience in managing resources and budgets.

Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute agile business plans to recruit and retain customers through strategic targeting and events.
• Oversee customer relationship management and lead a high-performing team.
• Drive performance by managing resources and ensuring compliance with standards.
• Collaborate across teams to deliver a consistent, premium customer experience.

Skills

Verbal & written comms

Interpersonal skills

Customer service

People leadership

Goal oriented

Strategic planning

Coaching

Team development

Retail experience

Tools

Microsoft Excel

Job description

GET TO KNOW US

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

KNOW THE ROLE

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

KNOW WHAT WE'RE LOOKING FOR

• Effective verbal and written communication skills
• Excellent interpersonal skills
• Quality customer service skills
• Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Team Leadership ⁃ degree of experience dependent on business/Store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

KNOW HOW WE WORK

Experience is our business:Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.