Branch Welcome Advisor - Loughrea

Cpl; Galway; On-site; EUR 30,000 - 38,000; Full time

Job summary

Cpl Group in Ireland partners with Bank of Ireland to place staff on bank branches in Galway region. The role is based onsite with a 9am–5pm, Monday–Friday pattern, with cover in Loughrea and occasional days in Gort and Portumna.

You will work closely with personal and business customers, delivering professional service and guidance on self-service options. The position is a 12-month contract, designed for on-site service delivery and career development within banking, with full training and

Qualifications

• Proven record in delivering outstanding customer service with strong communication.
• No formal qualifications required for this role.

Responsibilities

• Engage with customers to deliver professional, efficient service to business and personal customers.
• Manage customer flow to ensure smooth branch passage.
• Guide customers to self-service options and Banking 365 channels with demonstrations.
• Record/update customer information in in-house systems.
• Address basic queries and escalate complaints as needed.
• Provide customer insights to inform decisions and outcomes.
• Understand goals and contribute to the group’s ambitions.
• Demonstrate integrity and learn from successes to improve.
• Be open to change and support timely, robust solutions.
• Occasionally carry and transport money per security procedures.

Skills

Customer service

Communication

Teamwork

Sales leads

Job description

Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.

Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself.

This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.

What is the opportunity?

This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.

Roles available:

At the moment, we have a 12 month role available in Loughrea, Co Galway. Occasional cover in the Gort and Portumna branches may be required, and mileage allowance will be provided on these days.

Please note: this role is based fully onsite and the working pattern is 9am - 5pm, Monday - Friday.

In this role, you will:

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Handle the flow of customers to ensure their smooth passage through the Branch
• Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Record/update relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
• Understand your goals, and your role in delivering and achieving the Group`s shared ambitions
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group`s success
• Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
• You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

What will make you stand out?

A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self‑motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and an early adaptor of new technologies. The willingness to learn and grow your career within the company!

Essential Qualifications

There are no essential qualifications required for this role.

Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.

Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.

We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.