Branch Manager - Builders Merchant Leader & Growth Driver

Grafton Group; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

The Panelling Centre Branch Manager role at Chadwicks Group (part of Grafton Group) oversees daily branch operations and implements business plans to meet revenue and service goals. You will lead sales teams, coordinate with Operations and drivers of growth, and ensure standards of service excellence.

Essential competencies include leadership, negotiation, accounting basics, and strong people management. The role emphasizes customer-facing interaction and a results-driven mindset within a

Qualifications

• Previous leadership experience in a Retail or FMCG environment.
• A good understanding of the kitchen industry.
• Strong negotiation abilities and commercial acumen.
• Excellent people management skills.
• Effective team working and networking skills.
• Excellent interpersonal and customer-facing skills.
• Strong communication skills, both written and verbal.
• Flexibility and willingness to learn.
• Enjoy working with people.
• Tact and diplomacy.

Responsibilities

• Ensure the sales team provides friendly, open, and enthusiastic customer service in person and on the phone.
• Work with division managers and sales reps to meet monthly sales targets and development goals.
• Collaborate with the Operations Manager to drive branch development and maintain service standards.
• Maintain knowledge of TPC and competitor products to maximise sales opportunities.
• Improve branch performance across key KPIs.
• Carry out customer service duties to ensure efficient branch management.
• Foster a culture of continuous improvement through coaching and leading by example.
• Maintain a clean, well-organised, merchandised store.
• Ensure policies and controls are followed at all times.
• Handle branch administration.

Skills

Leadership experience

Commercial acumen

Negotiation

Accounting basics

People management

Teamwork & networking

Communication skills

Learning agility

Customer facing

Tact & diplomacy

Job description

The Panelling Centre Branch Manager role at Chadwicks Group (part of Grafton Group) oversees daily branch operations and implements business plans to meet revenue and service goals. You will lead sales teams, coordinate with Operations and drivers of growth, and ensure standards of service excellence.

Essential competencies include leadership, negotiation, accounting basics, and strong people management. The role emphasizes customer-facing interaction and a results-driven mindset within a