Branch Manager

Grafton Group; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

The Panelling Centre Branch Manager role at Chadwicks Group (part of Grafton Group) oversees daily branch operations and implements business plans to meet revenue and service goals. You will lead sales teams, coordinate with Operations and drivers of growth, and ensure standards of service excellence.

Essential competencies include leadership, negotiation, accounting basics, and strong people management. The role emphasizes customer-facing interaction and a results-driven mindset within a

Qualifications

• Previous leadership experience in a Retail or FMCG environment.
• A good understanding of the kitchen industry.
• Strong negotiation abilities and commercial acumen.
• Excellent people management skills.
• Effective team working and networking skills.
• Excellent interpersonal and customer-facing skills.
• Strong communication skills, both written and verbal.
• Flexibility and willingness to learn.
• Enjoy working with people.
• Tact and diplomacy.

Responsibilities

• Ensure the sales team provides friendly, open, and enthusiastic customer service in person and on the phone.
• Work with division managers and sales reps to meet monthly sales targets and development goals.
• Collaborate with the Operations Manager to drive branch development and maintain service standards.
• Maintain knowledge of TPC and competitor products to maximise sales opportunities.
• Improve branch performance across key KPIs.
• Carry out customer service duties to ensure efficient branch management.
• Foster a culture of continuous improvement through coaching and leading by example.
• Maintain a clean, well-organised, merchandised store.
• Ensure policies and controls are followed at all times.
• Handle branch administration.

Skills

Leadership experience

Commercial acumen

Negotiation

Accounting basics

People management

Teamwork & networking

Communication skills

Learning agility

Customer facing

Tact & diplomacy

Job description

Branch Manager - The Panelling Centre

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Heiton Steel, Cork Builders Providers, Panelling Centre, Proline, Davies, Sitetech, HSS Hire, Rooneys Hardware, Morgan's Timber & Telfords. We are proud to be listed as #9 in Ireland's Great Place to Work index!

Principle Objective

The Branch Manager is responsible for all of the daily functions within the branch. The successful appointee will be instrumental in developing a branch business plan with the Operations Manager and overseeing the daily implementation of the business plan in order to achieve branch revenue, sales and service goals.

Knowledge & Experience

• Previous leadership experience in a Retail or FMCG environment
• A good understanding of the kitchen industry

Key Responsibilities

• Ensuringthat the sales team provide a friendly open and enthusiastic customer service both in person and on the phone
• Working with division managers and sales representatives to establish & continually meet their monthly sales targets and development objectives
• Work closely with the Operations Manager to assist in driving the development of the Branch. Also ensure that standards are met for service excellence
• Maintain thorough knowledge of TPC and competitor products/services to maximise sales and service opportunities
• Improve the performance of the Branch across a number of key performance measures
• Undertake customer service duties as required to ensure the effective and efficient management of the branch
• Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive
• Maintaining a clean, well-organised and properly merchandised store at all times
• Ensuring that all policies, procedures and controls are followed at all times
• Branch administration

Essential Competencies

• Great commercial acumen
• Strong ability to negotiate obstacles
• An understanding of basic accounting and computers.
• Excellent people management skills
• Effective team working and networking skills
• Excellent interpersonal and customer-facing skills
• Strong communication skills, both written and verbal
• The flexibility and willingness to learn
• To enjoy working with people
• Tact and diplomacy

Key Relationships

• Branch Colleagues
• Operations Manager
• Head Office team
• Customers & Suppliers
• Leadership team