Bilingual Support Specialist – French/English (Cork)

TELUS Digital India; Cork; Vor Ort; EUR 31.000 - 37.000; Vollzeit

Benefits dieser Stelle

Permanent employment

Performance-based bonus

Sign-on bonus

Career advancement opportunities

Multilingual exposure

Onsite gym

CSR events

Private medical insurance (after 6 mo)

Bike-to-work scheme

Zusammenfassung

TELUS Digital is hiring a Customer Support Specialist in Cork to handle multilingual support in French and English. You will investigate issues, communicate with customers by phone and email, and contribute to improving customer experiences daily.

This permanent onsite role offers training, growth opportunities, and a friendly team environment. Salary is €33,900 gross per year plus a performance bonus and a €1,000 sign-on bonus, with strong emphasis on service quality and cross-functional

Qualifikationen

• Fluent level of English AND French
• Great communication skills with strong customer focus
• Self-driven and result-orientated
• Comfortable with computers and phones and multiple systems
• Strong time management skills
• Adaptability

Aufgaben

• Serve as a point of reference for customers via phone or email
• Investigate issues and research root causes for inquiries
• Contribute to improving customer experience and process efficiencies
• Support one of TELUS Digital’s fintech clients from Cork

Kenntnisse

Fluent English

French language

Communication skills

Time management

Adaptability

Self-motivated

Jobbeschreibung

TELUS Digital is hiring a Customer Support Specialist in Cork to handle multilingual support in French and English. You will investigate issues, communicate with customers by phone and email, and contribute to improving customer experiences daily.

This permanent onsite role offers training, growth opportunities, and a friendly team environment. Salary is €33,900 gross per year plus a performance bonus and a €1,000 sign-on bonus, with strong emphasis on service quality and cross-functional