Customer Support Specialist | Multilingual with French and English | Cork

TELUS Digital; Cork; On-site; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Permanent employment

Performance-based bonus

Sign-on bonus

Career advancement opportunities

Multilingual exposure

Onsite gym

CSR events

Private medical insurance (after 6 mo)

Bike-to-work scheme

Job summary

TELUS Digital is hiring a Customer Support Specialist in Cork to handle multilingual support in French and English. You will investigate issues, communicate with customers by phone and email, and contribute to improving customer experiences daily.

This permanent onsite role offers training, growth opportunities, and a friendly team environment. Salary is €33,900 gross per year plus a performance bonus and a €1,000 sign-on bonus, with strong emphasis on service quality and cross-functional

Qualifications

• Fluent level of English AND French
• Great communication skills with strong customer focus
• Self-driven and result-orientated
• Comfortable with computers and phones and multiple systems
• Strong time management skills
• Adaptability

Responsibilities

• Serve as a point of reference for customers via phone or email
• Investigate issues and research root causes for inquiries
• Contribute to improving customer experience and process efficiencies
• Support one of TELUS Digital’s fintech clients from Cork

Skills

Fluent English

French language

Communication skills

Time management

Adaptability

Self-motivated

Job description

Customer Support Specialist | Multilingual with French and English | Cork

Ref Number: Req_00174428

Country: Ireland

Primary Location: Cork

Time Type: Full time

Language: French

Workstyle: Onsite

Category: Customer Experience (CX)

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

Location: Onsite in Cork, Ireland

Salary: €33,900 gross p/a + performance bonus + € 1,000 sign-on bonus

Hours of operation: Between 8am to 5:30pm across the full week Mon-Sun (subject to change)

Employment type: Permanent position

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job!

We are currently looking for passionate Customer Support Specialists to join our growing Cork team, supporting one of our most exciting clients – a giant in the fintech industry.

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more.

We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.

What we offer

• Stable job: permanent employment contracts
• Performance-based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas as well as our onsite gym
• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and an occupational health advisor
• Subsidized canteen

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have

• Fluent level of English AND French
• Great communication skills with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
• Strong time management skills
• Adaptability

What we would LOVE you to have

• Previous customer support experience is preferred (phone support experience is great to have but not required)
• An interest in all things tech!

Relocation Package

• The role is Ireland based. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture. Keep Calm & Relax. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™ , an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.