Bilingual Japanese Tech Support Engineer – Onsite (Dublin/Cork)

Dell Technologies; Cork; On-site; EUR 42,000 - 64,000; Full time

Job summary

Dell Technologies is seeking a Japanese-speaking Technical Support Engineer to join our Cork or Dublin onsite team. You will resolve complex hardware and software issues, perform diagnostics, and provide clear action plans to customers.

Collaborating with field, engineering, and local Japan teams, you will manage case priorities, document outcomes, and contribute to knowledge base improvements while delivering exceptional service in a fast-paced environment.

Qualifications

• Native-level Japanese (spoken and written) is required.
• Strong English communication (spoken and written).
• Proficient in technical troubleshooting using diagnostic tools.

Responsibilities

• Resolve issues while collaborating with multi-functional teams and diagnose hardware/software problems.
• Act as a customer advocate, communicating clear action plans and driving timely escalations.
• Collaborate with field, engineering, and local Japan teams, including during critical events.
• Manage case priorities, document accurately, and ensure closed-loop communication.
• Contribute to knowledge base and support process improvements.

Skills

Japanese language proficiency

English communication

Troubleshooting

Customer-focused

Cross-team collaboration

Job description

Dell Technologies is seeking a Japanese-speaking Technical Support Engineer to join our Cork or Dublin onsite team. You will resolve complex hardware and software issues, perform diagnostics, and provide clear action plans to customers.

Collaborating with field, engineering, and local Japan teams, you will manage case priorities, document outcomes, and contribute to knowledge base improvements while delivering exceptional service in a fast-paced environment.