Japanese Speaking Technical Support Engineer

Dell Technologies; Cork; On-site; EUR 42,000 - 64,000; Full time

Job summary

Dell Technologies is seeking a Japanese-speaking Technical Support Engineer to join our Cork or Dublin onsite team. You will resolve complex hardware and software issues, perform diagnostics, and provide clear action plans to customers.

Collaborating with field, engineering, and local Japan teams, you will manage case priorities, document outcomes, and contribute to knowledge base improvements while delivering exceptional service in a fast-paced environment.

Qualifications

• Native-level Japanese (spoken and written) is required.
• Strong English communication (spoken and written).
• Proficient in technical troubleshooting using diagnostic tools.

Responsibilities

• Resolve issues while collaborating with multi-functional teams and diagnose hardware/software problems.
• Act as a customer advocate, communicating clear action plans and driving timely escalations.
• Collaborate with field, engineering, and local Japan teams, including during critical events.
• Manage case priorities, document accurately, and ensure closed-loop communication.
• Contribute to knowledge base and support process improvements.

Skills

Japanese language proficiency

English communication

Troubleshooting

Customer-focused

Cross-team collaboration

Job description

(R286575) Japanese-Speaking Technical Support Engineer - 2 Openings

Location: Dublin or Cork (Onsite)

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Japanese-speaking Technical Support Engineer on our Technical Support Team in Cork or Dublin.

What you'll achieve

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Resolve issues while working closely with multi-functional teams. Troubleshoot and resolve complex hardware and software issues using diagnostic tools and technical expertise
• Act as a customer advocate, communicating clear action plans and driving timely escalations.
• Collaborate cross-functionally with field, engineering, and local Japan teams, including during critical events.
• Manage case priorities, maintain accurate documentation, and ensure consistent, closed-loop communication.
• Contribute to knowledge creation, and support continuous improvement of support processes.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Native-level Japanese proficiency (spoken and written), plus strong English communication skills (spoken and written)
• Ability to perform technical troubleshooting to identify issues and support resolution using diagnostic tools and technical knowledge
• Ability to work under pressure with a strong customer focus and service mindset. Effective interpersonal and presentation skills for customer-facing communication
• Solid escalation judgment and ability to collaborate across teams to resolve issues. Solid previous experience in a customer service or customer-facing support role
• 2+ years of Japanese customer support experience as an IT Infrastructure Support Engineer

Desirable Requirements

• Relevant technical certifications such as ISM v5, PowerStore/Unity Associate
• PowerEdge Associate (LPIC-1 or VCP-DCV preferred)

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.