Bilingual Customer Service Ops Specialist - Italian/Spanish

Cardinal Health; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Cardinal Health in Dublin seeks a Representative II, Customer Service Operations to process orders for distribution centers and internal customers, in line with scheduling and inventory. You will administer orders in internal systems and communicate delays, issues and resolutions, including non-routine orders like product samples.

You will use SAP and dashboards to track order status, collaborate with Planners and Customer Service peers, and coordinate with Quality and Global Trade for

Qualifications

• 1-3 years of experience, preferred.
• High School Diploma or equivalent work experience, preferred.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order.
• Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
• For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Skills

Customer service

Order processing

Communication

Problem solving

Education

High School Diploma

Tools

SAP

Internal systems

Job description

Cardinal Health in Dublin seeks a Representative II, Customer Service Operations to process orders for distribution centers and internal customers, in line with scheduling and inventory. You will administer orders in internal systems and communicate delays, issues and resolutions, including non-routine orders like product samples.

You will use SAP and dashboards to track order status, collaborate with Planners and Customer Service peers, and coordinate with Quality and Global Trade for