Senior Order & Service Delivery Specialist (Hybrid)

Cardinal Health; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Cardinal Health's Customer Service Operations team processes orders for distribution centers and internal customers, ensuring accuracy and timely delivery while communicating delays and resolutions. The Representative II role handles routine orders, non-routine items, and collaboration with Quality and Global Trade for international shipping.

This position supports contract administration, problem resolution, and data-driven insights using internal dashboards to improve service for healthcare

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
• Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order.
• Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
• Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
• For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.

Education

High School Diploma or equivalent

Job description

Cardinal Health's Customer Service Operations team processes orders for distribution centers and internal customers, ensuring accuracy and timely delivery while communicating delays and resolutions. The Representative II role handles routine orders, non-routine items, and collaboration with Quality and Global Trade for international shipping.

This position supports contract administration, problem resolution, and data-driven insights using internal dashboards to improve service for healthcare