Hybrid Order Management & Customer Support Specialist

Cardinal Health, Inc.; Ballyogan; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to process orders for distribution centres and internal customers, ensuring timely fulfillment and clear communication of delays or issues. You will administer orders in internal systems, respond to inquiries, and handle non-routine orders such as product samples.

The role requires 1-3 years of experience and a High School Diploma or equivalent.

Qualifications

• 1-3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.

Responsibilities

• Processes routine customer orders according to established demand plans and lead times using SAP and other internal systems.
• Responds to inquiries from internal customers regarding order tracking and statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting to identify causes of order issues and communicates findings.
• Coordinates with internal stakeholders to resolve customer issues, including Quality and Global Trade for international orders.
• Processes orders for product samples and trials in coordination with Marketing.

Skills

Order processing

SAP

Data analysis

Customer communication

Education

High School Diploma or GED

Tools

SAP

Job description

Cardinal Health is seeking a Representative II, Customer Service Operations to process orders for distribution centres and internal customers, ensuring timely fulfillment and clear communication of delays or issues. You will administer orders in internal systems, respond to inquiries, and handle non-routine orders such as product samples.

The role requires 1-3 years of experience and a High School Diploma or equivalent.