Barista

Centra; Ireland; On-site; EUR 23,000 - 28,000; Full time

Job summary

Frank and Honest in Ireland’s SuperValu stores seeks a hospitality-driven barista to deliver exceptional service and educate customers about our coffee range. You will greet customers, prepare beverages to our standards, and upsell the full Frank and Honest range while maintaining a clean, inviting caf environment.

Experience in hospitality and a passion for coffee are valued, with a focus on friendly, knowledgeable customer interactions and adherence to store policies.

Qualifications

• Hospitality experience is an advantage.
• Barista experience is desirable.
• Customer service experience is an advantage.
• Passion for coffee and ability to inspire customers.

Responsibilities

• Greet customers and deliver exceptional service.
• Adhere to Frank and Honest standards and policies.
• Prepare all Frank and Honest beverages and blended drinks.
• Assist customers to improve their knowledge of our food and beverages.
• Maintain high quality and clean caf areas at all times.
• Keep coffee equipment clean and in good condition.
• Upsell the full Frank and Honest product range.
• Share knowledge and recommendations with customers.
• Handle customer queries professionally in line with store policy.
• Present the caf to a high standard and keep areas tidy.

Skills

Hospitality experience

Barista experience

Customer service

Passion for coffee

Job description

Main Purpose of the job:
Responsible for delivering all aspects of the Frank and Honest brand to the customer in an efficient and friendly manner and also responsible for educating customers about the Frank and Honest coffee range.

• Previous experience in the hospitality sector (caf, restaurant, hotel) an advantage;
  
• Barista experience is desirable;
  
• Previous customer service experience is an advantage;
  
• Passion for coffee and ability to inspire customers;

Main Duties

• Always ensure that customer satisfaction is the number one priority by greeting each customer as if it€,,s their first visit to the store and consistently deliver an exceptional service;
  
• Adhere to all standards required by Frank and Honest including the policies, procedures, instructions and guidelines set out in the operations manual;
  
• Prepare all Frank and Honest beverages and blended cold drinks adhering to the correct procedures;
  
• Assist customers to improve their knowledge of our food and beverages;
  
• Maintain the highest quality and consistent food and beverage standards at all times;
  
• Clean the coffee equipment throughout the day consistent with Frank and Honest standards;
  
• Familiarise yourself with the full Frank and Honest food product range and upsell the full range;
  
• Demonstrate your passion for coffee by sharing knowledge and personal recommendations with customers;
  
• Deal with all customer queries efficiently, professionally and in line with store/caf policy;
  
• Merchandise and present the caf to the highest standard at all time and in accordance with relevant guidelines;
  
• Ensure that all areas of the caf/your area are kept clean and tidy.

Please note that the start and finish times stated are only an approximate

SuperValu is part of Musgrave, Ireland's leading food retail and wholesale company. Our brands, are market leaders. Check out our other brand for vacancies