Bar Attendant — 4-Star Guest Service Expert

Fitzpatrick Castle Hotel; Leinster; On-site; EUR 32,000 - 42,000; Full time

Job summary

Fitzpatrick Castle Hotel is seeking a dedicated Food & Beverage attendant to uphold the highest service standards. You will deliver exceptional guest care in our Restaurants and Bars, maintain 4* quality, and support a seamless dining experience.

With a focus on safety, upselling, and knowledge of menus and cocktails, you will work closely with the team to promote sales, manage stock, and ensure compliance with hygiene and statutory requirements. Training and appraisals are part of the role.

Responsibilities

• To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times.
• To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality
• To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies
• To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management
• To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay
• To ensure that all credit cards and cheques are dealt with in accordance with hotel policy
• To offer the highest level of Guest Care in line with the Company Guest Care Policy
• To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.
• To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management
• To promote sales within the department and across the hotel
• To have pride and commitment in your area of work.
• To attend training sessions as required.
• To attend appraisal / assessments as required.
• To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
• To maintain all company policies and procedures.
• To ensure that all hygiene regulations are adhered to at all times as required by law.
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.

Job description

Fitzpatrick Castle Hotel is seeking a dedicated Food & Beverage attendant to uphold the highest service standards. You will deliver exceptional guest care in our Restaurants and Bars, maintain 4* quality, and support a seamless dining experience.

With a focus on safety, upselling, and knowledge of menus and cocktails, you will work closely with the team to promote sales, manage stock, and ensure compliance with hygiene and statutory requirements. Training and appraisals are part of the role.