Guest-Experience F&B Associate

Fitzpatrick Castle hotel

Killiney

On-site

EUR 17,000 - 22,000

Full time

14 days+

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Job summary

Fitzpatrick Castle Hotel is seeking an enthusiastic hospitality team member to join our Food & Beverage operation on a casual, full- or part-time basis. Must be available 9am–5pm, Monday to Friday, with weekend work possible to meet business needs.

You will provide outstanding guest service, uphold 4★ standards, assist with restaurant and bar operations, handle cash and card payments, manage stock and stock waste, and comply with hygiene, safety and licensing requirements.

Responsibilities

To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times.
To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality
To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies
To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management
To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay
To ensure that all credit cards and cheques are dealt with in accordance with hotel policy
To offer the highest level of Guest Care in line with the Company Guest Care
To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.
To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management
To promote sales within the department and across the hotel
To have pride and commitment in your area of work.
To attend training sessions as required.
To attend appraisal / assessments as required.
To attend Hotel and Departmental Meetings as required, ensuring effectivecommunication at all levels.
To maintain all company policies and procedures.
To ensure that all hygiene regulations are adhered to at all times as required by law.
To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.