IT Application Support - Corporate Banking

Good Job Creations (Singapore) Pte Ltd; Dublin; On-site; EUR 35,000 - 56,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking an experienced L2 IT support professional to provide responsive assistance for users in the Singapore branch. You will handle incidents, communicate impact and workarounds, and coordinate with internal teams and vendors.

The role emphasizes proactive problem solving, process improvements, and supporting IT projects within a banking environment. Strong stakeholder communication is essential.

Qualifications

• L2 IT support experience in corporate banking/financial services.
• Familiarity with CASA systems and banking operations.
• Strong troubleshooting and incident-management capabilities.
• Excellent written and verbal communication with business stakeholders.
• Experience coordinating with internal teams, L3 support, vendors.
• Proactive problem-solving to implement solutions or workarounds.

Responsibilities

• Provide responsive IT support to users across the Singapore branch.
• Take ownership of user incidents and communicate impact, root cause, and workarounds.
• Collaborate with users, technical teams, management, L3 support, and vendors.
• Maintain records of requests, incidents, and resolutions for reporting.
• Establish and monitor service-level expectations with vendors.
• Identify opportunities to improve support processes and user experience.
• Assist with planning and execution of IT-related projects.

Skills

L2 IT support

Troubleshooting

Incident management

Communication skills

Stakeholder management

Problem solving

Job description

[Job ID: 1691769]

Job Responsibilities

• User Support & Communication: Provide responsive technical and non-technical IT support to users across the Singapore branch, addressing queries and incidents efficiently while maintaining a high standard of service.
• Issue Management & Reporting: Take ownership of user issues, proactively identify solutions, and communicate incidents clearly to relevant stakeholders, including the business impact, root cause, and available workarounds.
• Stakeholder Coordination: Collaborate closely with users, technical teams, senior management, L3 support teams, and external vendors to ensure timely resolution of IT issues and effective service delivery.
• Service Improvement: Maintain accurate records of user requests, incidents, and resolutions, and prepare regular reports to support service monitoring and continuous improvement initiatives.
• SLA & Vendor Management: Work with L3 support teams and vendors to establish and monitor service-level expectations, ensuring agreed service standards and guidelines are consistently met.
• Continuous Improvement: Identify opportunities to improve IT support processes, user experience, and service efficiency through effective documentation, analysis, and implementation of improvements.
• Project Support: Assist with the planning and execution of IT-related projects, coordinating with relevant internal and external stakeholders to ensure smooth implementation.

Requirements

• Relevant Experience: Experience in L2 IT support within a corporate banking or financial services environment.
• Banking Knowledge: Familiarity with Current Account and Savings Account (CASA) systems and related banking operations.
• Technical Skills: Strong troubleshooting and incident-management capabilities, with the ability to support both technical and non-technical users.
• Communication Skills: Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and business stakeholders.
• Stakeholder Management: Ability to work effectively with internal teams, L3 support functions, vendors, and business users.
• Problem-Solving: Proactive approach to identifying issues, assessing business impact, and implementing appropriate solutions or workarounds.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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