L2 IT Technician Team Lead — Lead & Elevate IT Helpdesk

SGS; Galway; On-site; EUR 60,000 - 85,000; Full time

Job summary

SGS Ireland is seeking an experienced L2 IT Technician Team Lead to oversee the L2 Technical Helpdesk across two locations, coordinating the team and liaising with operations and third-party providers. The role focuses on prioritising, progressing and resolving IT issues to ensure service quality.

You will develop the team, improve processes, and support deployment of technical and operational solutions while maintaining high standards of user support across contracts.

Qualifications

• Bachelor level IT qualification and at least 3 years IT experience.
• Strong leadership, team management and project coordination skills.
• Excellent English, analytical and problem‑solving abilities.

Responsibilities

• Oversee day-to-day performance of the L2 Helpdesk team.
• Assign tasks, projects and priorities across the L2 team.
• Act as main contact between L2, operations and third-party providers.
• Ensure timely, professional resolution of technical issues.
• Lead deployment of new technical and operational solutions.
• Manage team rotas and leave via HR Locker.
• Provide training and guidance to team members.
• Conduct regular team stand-ups.

Skills

Leadership

Team management

Project coordination

Written and spoken English

Analytical thinking

Problem solving

Independent work

Team collaboration

Education

Third-level IT qualification

Bachelors in IT-related discipline

Tools

Active Directory

Windows Server

Windows operating systems (incl. Windows 11)

Microsoft applications

Networking equipment (switches/routers)

Job description

SGS Ireland is seeking an experienced L2 IT Technician Team Lead to oversee the L2 Technical Helpdesk across two locations, coordinating the team and liaising with operations and third-party providers. The role focuses on prioritising, progressing and resolving IT issues to ensure service quality.

You will develop the team, improve processes, and support deployment of technical and operational solutions while maintaining high standards of user support across contracts.