Customer Value Management Representative

Virgin Media Ireland; Limerick; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Virgin Media Ireland seeks a Customer Value Management Representative in Limerick to deliver outstanding retention support. You will engage customers by phone, resolve issues promptly, and drive upsell opportunities while maintaining the Virgin Media standard of service.

The role is hybrid, combining weekly on-site presence in Limerick with remote work, and requires proactive communication, strong problem-solving skills, and a readiness to develop within the business.

Qualifications

• Experience in a retention role is essential.
• Proactive and reactive retention abilities.
• Comfortable speaking with customers over the phone.
• Hardworking with a can-do attitude.
• Self-starter committed to development.
• Strong problem-solving and attention to detail.
• Ability to work independently but also with the team.
• Typing and computer skills are advantageous.
• Enjoys fast-paced, diverse challenges and opportunities.
• Ability to collaborate in weekly onsite and Teams meetings.

Responsibilities

• Support customers with a great experience aligned to Virgin Media values.
• Upsell/cross-sell as opportunities arise.
• Engage with customers and resolve issues with minimal disruption.
• Provide proactive updates to customers for a great experience.
• Own the customer journey for a seamless experience.
• Contribute to team performance by meeting weekly targets.
• Proactively outbounding customers.

Skills

Retention experience

Proactive & reactive retention

Telephone communication

Self-starter

Problem solving

Team collaboration

Typing

Computer skills

Job description

Customer Value Management Representative, Limerick

About Virgin Media:

Virgin Media Ireland is home to the country’s fastest broadband and is the leading provider of connected entertainment and broadcasting. We power millions of connections nationwide every single day, delivering award‑winning ultrafast broadband, TV, mobile and home phone services that keep Ireland working, streaming and communicating at superfast speed. Our Virgin Media Business division provides the fastest broadband speeds and advanced connectivity solutions for entrepreneurs, SMEs, large organisations and the public sector.

Virgin Media Television is Ireland’s number one commercial public service broadcaster, delivering four free‑to‑air channels - Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four, along with Virgin Media Play, our state‑of‑the‑art free streaming service. We deliver fresh, diverse and original Irish content - from news and current affairs to entertainment, factual and drama - alongside the best of international programming.

Virgin Media Ireland is part of Liberty Global Ltd. (Nasdaq: LBTYA, LBTYB, LBTYK), a leading international converged connectivity and investment company. Liberty Global manages three complementary platforms: Liberty Telecom, which provides around 80 million fixed and mobile connections across Europe and generates $21.6 billion in aggregate revenue; Liberty Growth, which invests in scalable technology, media, sports and infrastructure businesses valued at $3.4 billion; and Liberty Services, which delivers technology, operational and financial services generating approximately $700 million annually*. Together, these platforms create long‑term, sustainable value for shareholders.

For more information, visit www.virginmedia.ie.

*As independently valued as of December 31, 2025.

**Represents full year 2025 revenue of Liberty Services, substantially all of which is derived from our consolidated businesses and nonconsolidated joint ventures.

Specific Duties & Tasks:

• Support our customers by providing a great customer experience aligned to our Virgin Media values.
• Support business growth by upselling/cross selling as the opportunity arises.
• Engage with customers, be relentless in resolving their issue, minimising customer disruption.
• Provide proactive updates to customers where required, ensuring a great experience.
• Take ownership of the customers journey, to provide a seamless customer experience.
• Contribute to your team and department performance through meeting your agreed weekly targets.
• Proactively outbounding customers.

The Person:

• Experience in a retention’s role is essential.
• Proactive & Reactive retentions
• Comfortable talking to customers over the phone.
• You’ll enjoy it here if you’re hardworking with a can-do attitude.
• A self-starter, interested in their own development, and how we can help you get there.
• First-class problem-solving skills, attention to detail with high work standards.
• Ability to work independently but also engage with your team to make things better.
• Good typing and computer skills will be an advantage, but not essential.
• Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities.
• Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.

Requirements:

• Hybrid working model, currently one week remote and one week in the Limerick office.
• To support working from home, you’ll need a minimum of 5MB Broadband.
• Training and coaching will be full-time in the Limerick office.
• You’ll need to be able to travel to and work from the Limerick Office in line with business needs.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.