B2B Growth & Operations Manager - Ergonomics & Training

Collins McNicholas Recruitment & HR Services Group; Galway; On-site; EUR 70,000 - 100,000; Full time

Job summary

Collins McNicholas Recruitment & HR Services Group is seeking an experienced Business Development Manager for a growing Irish business offering ergonomics consultancy, DSE assessments and related services. The role combines operations, people management, client relationships and commercial development to drive growth and profitability.

Working closely with Directors, you will optimise processes, manage trainers and contractors, and pursue new business opportunities while strengthening existing

Qualifications

• Significant experience in a business, operations or general management role.
• Proven experience managing people, teams and external contractors.
• Experience in training, occupational health and safety or professional services advantageous.
• Strong B2B client relationship management with senior stakeholders.
• Commercially minded with experience in business development or account growth.
• Financial and numerical capability with budgeting, revenue, costs and margins.
• Experience developing and monitoring KPIs and management information.
• Strong IT skills: Microsoft 365, Excel, CRM.
• Understanding of how AI can improve business efficiency and reporting.
• Proactive, practical approach balancing strategy and hands-on management.
• Degree or equivalent in business/management/commerce.

Responsibilities

• Oversee day-to-day operations across training, ergonomic consultancy and DSE services.
• Manage and coordinate employees, trainers, consultants and contractors to meet client needs.
• Develop and improve operational processes and procedures as the business grows.
• Monitor workloads, capacity, service delivery and performance.
• Act as senior contact for key B2B clients and build strong relationships.
• Identify opportunities to develop existing client accounts and cross-sell services.
• Support new business development, manage the sales pipeline and contribute to tenders.
• Oversee training programme coordination and contract management.
• Recruit, onboard and manage workforce planning and performance.
• Monitor revenue, costs, margins and profitability for decision-making.
• Develop KPIs and management information for leadership.
• Provide Directors with reporting on performance, risks and opportunities.
• Identify efficiency improvements through technology, automation and AI.

Skills

Business management

People management

B2B relationship management

Commercial development

Financial acumen

KPIs / MI reporting

IT skills: CRM & Microsoft 365

AI awareness

Education

Degree in business/commerce or related discipline

Tools

CRM

Microsoft 365

Excel

Job description

Collins McNicholas Recruitment & HR Services Group is seeking an experienced Business Development Manager for a growing Irish business offering ergonomics consultancy, DSE assessments and related services. The role combines operations, people management, client relationships and commercial development to drive growth and profitability.

Working closely with Directors, you will optimise processes, manage trainers and contractors, and pursue new business opportunities while strengthening existing